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WaQas
05-01-2012, 07:29
Hello ,

data center automatically activated rescue mode to get your back and then re-install it..

but they provide me FTP informatio.. and i didn't find any of my data in

/mnt/
There are only 321 MBytes.
No any data.


what i do???

Neil
05-01-2012, 10:25
Hello

Please check the ticket that was created, several times since 2011-10-13 your server has been hacked.

This time the reason was:

Max Out: 737.5 Mb/s (DOS Attack)

You should reply on the ticket if you have any questions.

WaQas
05-01-2012, 10:29
Hello

Please check the ticket that was created, several times since 2011-10-13 your server has been hacked.

This time the reason was:

Max Out: 737.5 Mb/s (DOS Attack)

You should reply on the ticket if you have any questions.
Yes i can see it..
But sir i need data from server :(
I am really very very worried.. i have very sensitive clients data :(
they are worried..

Please let me know that how can i get data from my server.. i tried much but i didn't find any data...

if you please active my server in any mode to get backup from there :(

i really need my backup.

I tried many time to call but i don't know how can i explain my problem to them. please do some thing that i need backup from server.

Neil
05-01-2012, 11:16
Hi

Its not a UK Customers server, but reply to the ticket explaining the situation and they will see what they can do.

WaQas
05-01-2012, 11:34
Hi

Its not a UK Customers server, but reply to the ticket explaining the situation and they will see what they can do.
We tried to submit support but they are not replying :(
and also .. i try to call them but they transfer my call to next to next department...

i don't know that what to do. .Please help me what to do.

Myatu
07-01-2012, 12:03
You need to use SSH (or PuTTy if you're a Windows user) to access your server. Read http://help.ovh.co.uk/RescueMode#link6 for more information about mounting your partition(s) before retrieving the data.

WaQas
07-01-2012, 12:10
Thanky very much for reply
Problem already resolved