Abuse

[RapidSpeeds]

Originally Posted by monkey56657

There is nothing illegal about a torrent tracker as long as that tracker does not allow access to copyrighted content. And even then some courts rule that the tracker is not actually committing a crime as no copyrighted data is stored on the actual server itself.

Exactly - thats how TPB is still up and running (I know the tracker is down now, but that's from a different issue)

The only reason tpb staff got the jail (and only for 1yr) - was simply because they were fully aware copyrighted material was on there tracker, and had several notices including a few from the DCMA.

[Razakel]

Originally Posted by Emx

I've sent the following email to few OVH's support/abuse emails, never got answer. Might you consider this problem in here?

Why exactly are you complaining about this?

Do people actually care about copyright infringement?

[marks]

Originally Posted by Emx

I've sent the following email to few OVH's support/abuse emails, never got answer. Might you consider this problem in here?

All the emails sent to abuse are read and, if the evidence are enough, then action is taken. If the information is not complete or not complete incriminatory of illicit behaviour, then our legal team will ignore the email.

Therefore, if you claim something to abuse and nothing is done in a reasonable amount of time (24 hours), send it to the customer support so that we'll have a look and we'll check if there is any problem with the information given.

There is nothing illegal about a torrent tracker as long as that tracker does not allow access to copyrighted content. And even then some courts rule that the tracker is not actually committing a crime as no copyrighted data is stored on the actual server itself.

you're right on one thing: if the torrent software is used to distribute legal content, there is no problem.
but you're wrong on another thing: if the machine is giving users access to illegal content, even if this is not stored in the server, that's also illegal at OVH.

Check the T&C:
ovh.co.uk >> Supports >> Legal documents >> Special conditions for website hosting services on a dedicated server
Section 6.1(f): Customer obligations regarding content in the server
Section 7.3: right to terminate the contract

[Euan]

All the emails sent to abuse are read and, if the evidence are enough, then action is taken. If the information is not complete or not complete incriminatory of illicit behaviour, then our legal team will ignore the email.

* constantaly complains about people abusing service *

*ignores emails notifying of it, rather than requesting more information*

God you guys really are your own worst enemies, complain about service abuse and put no effort into resolving it.

[Emx]

Originally Posted by Razakel

Why exactly are you complaining about this?

Do people actually care about copyright infringement?

People don't care at all, but OVH should. Or shouldn't unless it gets warned of illegal content on servers they provide by third side?

[tallen]

Abuse carried out under OVH servers is most likely due to compromised servers. By introducing a setup fee it does not stop abuse.
Abuse such as DDOS, Spam etc would never be carried out in the individual's name as it is highly illegal.
OVH can introduce some relatively easy measures to stop this.

Block port 25 and enable it when you provide a social security number or copy of passport which matches the one with your card number etc.
Block servers outputting very high levels of packets with desired port of 80/8080 etc.
Disable servers on Spamhous list: OVH has a botnet! : Yambo Financials
http://www.spamhaus.org/sbl/listings.lasso?isp=ovh.net

You are making making it really expensive to existing customers, for a few individuals actions. You could make much more profit removing the setup fee and selling more servers.
I fail to see how a automated system that installs an operating system costs £49.99. Servers are only kept offline after the duration for around 5 days (Minimal cost).
No one in the right mind is going to spend £49.99 to have a £9.99 atom server setup!! How many RPS servers and C-05Gs have you sold recently?
I mean how unfair is it! You can actually buy Celeron servers for just £80 (New!) -(Dell Poweredge 750)




There are many other competitors out there OVH which are just going to eat up your market! Please reverse this decision! For your own sake and the customers!

[Myatu]

Originally Posted by tallen

... OVH can introduce some relatively easy measures to stop this.

Block port 25 and enable it when you provide a social security number or copy of passport which matches the one with your card number etc.
...

OVH has been hovering in the top 10 Spamhaus for as long as I've been here, and now they're listed #1. Yet OVH hasn't even hinted at blocking outgoing port 25. It's not a drastic measure IMO, it's a *needed* measure! Some networks are now starting to block OVH IP ranges (as I had found out the hard way) - I don't want my server to end up in an "IP Ghetto" due to bad neighbours.

Edit: You know what, I'll shame you into doing something with the spam situation, because each time it's the customer that has to point this out. Take a little more pro-active stance, would you?!

[Neil]

Originally Posted by Myatu

OVH has been hovering in the top 10 Spamhaus for as long as I've been here, and now they're listed #1. Yet OVH hasn't even hinted at blocking outgoing port 25. It's not a drastic measure IMO, it's a *needed* measure! Some networks are now starting to block OVH IP ranges (as I had found out the hard way) - I don't want my server to end up in an "IP Ghetto" due to bad neighbours.

Edit: You know what, I'll shame you into doing something with the spam situation, because each time it's the customer that has to point this out. Take a little more pro-active stance, would you?!

If you click the link, it is actually down to 65 (http://www.spamhaus.org/sbl/listings.lasso?isp=ovh.net) we are pro-active on it, but spamhaus do not update when the IP stops sending spam, so we have to go through each IP and verify and suspend. Its not an easy job, but we are working on it.

[turbanator]

Originally Posted by Neil

If you click the link, it is actually down to 65 (http://www.spamhaus.org/sbl/listings.lasso?isp=ovh.net) we are pro-active on it, but spamhaus do not update when the IP stops sending spam, so we have to go through each IP and verify and suspend. Its not an easy job, but we are working on it.

Neil u work for a company u must believe in some customer value right? Dont you think OVH should remove set up fees for customers that have been loyal to the company for years? a customer who has kept renewing his server/servers for more than a year..he needs to pay set up fee to order a newer one? u are just making him go away..rather than saying "Thank You..your loyalty to us is appreciated"..

The best surviving companies always value there customers..Hell i go to one of my local grocery stores..so much..that after 3-4 months i started getting discounts there from the owner just bcz i was a returning customer everytime..it just shows how much the business cares about there customers because of whom they are there in the first place

[BenB]

Originally Posted by turbanator

Neil u work for a company u must believe in some customer value right? Dont you think OVH should remove set up fees for customers that have been loyal to the company for years? a customer who has kept renewing his server/servers for more than a year..he needs to pay set up fee to order a newer one? u are just making him go away..rather than saying "Thank You..your loyalty to us is appreciated"..

The best surviving companies always value there customers..Hell i go to one of my local grocery stores..so much..that after 3-4 months i started getting discounts there from the owner just bcz i was a returning customer everytime..it just shows how much the business cares about there customers because of whom they are there in the first place

This is ovh we are talking about, they now have so many clients there's no customer priority or care. So they wack on a load of setup fee's on to try prevent spammers, not taking long term clients into consideration.

So much for "Thank You..your loyalty to us is appreciated"

I've been with ovh for a few years now, they have never done anything to help us ( be it discount for a big amount of servers, or a paid intervention on a kimsufi ) we've had easy 50 servers in total with a total spending around £10,000.

Just give up they will never change, they will keep the current setup fees as they are.

Ben,