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New server ordered 5 days ago and nothing happened


davidovh
03-04-2015, 12:03
Quote Originally Posted by seccentral
Tom,
That's exactly what i did. yesteday. I asked what do we do to fix the problem. You didn't answer.
Hello

I have sent you an email regarding this issue.

seccentral
03-04-2015, 11:11
Tom,
That's exactly what i did. yesteday. I asked what do we do to fix the problem. You didn't answer.

TomOVH
03-04-2015, 09:03
Hello,

Please respond to my email regarding your blacklisted IP and we will then take care of this for you.

seccentral
02-04-2015, 21:57
Tom,
My support ticket was closed automatically. I got the email but still the server is not deployed. Please hurry.

vkduty
02-04-2015, 13:26
Quote Originally Posted by TomOVH
Hello,

Apologies I was getting your query confused with someone else who's posted in this thread. I will send you an email now regaerding this order.
And what about me?

TomOVH
02-04-2015, 11:17
Hello,

Apologies I was getting your query confused with someone else who's posted in this thread. I will send you an email now regaerding this order.

seccentral
01-04-2015, 17:05
Tom,
there has been an error on your behalf.
i had a server on this account for a couple of months and then two and now only one again. this account is not only months old and confirmed but it actually had multiple servers on it with multiple ipv4 addresses.
please reverify.
for further identification this one server here is valid and running on my account and paid for and expires on 11/04/2015
RBX2 - Rack: 24D12 - Server ID: 115280

how can you tell me this account is not validated ?
how did i successfuly deploy 2 servers on it at some point if it's not validated ?

please clarify and deploy my new server in the shortest time possible, it's been almost a week already since i made payment.

TomOVH
01-04-2015, 16:14
Hello,

The account you made this order from is not validated. It is a new account you created on the 30th of March. Is it possible for you to make the order from your existing, already validated account?

seccentral
01-04-2015, 13:36
Neil,
the papers were sent months ago and account was validated.
I already have a server running and i want one more.

here's a screenshot from my account.
check it yourself i dont have time to upload id and add address scans of my documents everytime somebody asks


Again, check nh10977-sys, i already made payment for one extra server and i want it deployed. this delay is really annoying.

vkduty
01-04-2015, 11:22
Also please check my email. P.S. While i waiting for approvement of my account, my order (36878185) has expired!

Neil
01-04-2015, 10:59
Hi

Please can you check your emails, I can see asked for proof of ID and Address.

seccentral
31-03-2015, 20:08
nh10977-sys

ordered placed 5 days ago.
no ticket response, no mail response, i need the server deployed please.