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VPS no RDP access..has been renewed?


turbanator
20-04-2015, 17:40
i had to renew another month till june for the system to automatically give me access..this should have never happened..although i don't mind paying for 2 months..i have always paid monthly.

turbanator
20-04-2015, 16:21
VPS says suspended when even phone support said it has been renewed..so they just created an incident ticket..and no idea how long it will take for it to get resolved.

turbanator
20-04-2015, 15:36
I did..doesn't help..they said they will look at the issue..with billing and get back..that doesn't really help because .ie support closes in 3 hours..and I have no access for another day.

alvaroag
20-04-2015, 15:23
Call OVH support, that's the fastest way.

turbanator
20-04-2015, 14:30
my vps in the manager says expired even though renewal says may 18, 2015..how do I get support? I have paid for it and my vps is still disabled from RDP access

turbanator
20-04-2015, 11:54
No staff member able to help..my vps has been down for 12 hours..I have renewed the service..I have opened tickets..no response from anywhere. I have called and all the tech support said was I will forward the issue and it will be dealt in few hours ?????

turbanator
20-04-2015, 03:39
HI my vps has been renewed. But it keeps saying it has expired and hence my RDP access has been disabled.

MY invoice number is IE115001 and vps is vps106631.ovh.net

Please re-enable my vps access.