Order 2 Server but only 1 received
spiderindo
28-04-2015, 19:26
Issue has been fixed by SYS Team, thanks.
Hi
ns509064.ip-198-27-80.net has been assigned to ****03-sys
This server is assigned to another customer in another country.
You have listed yourself in Indonesia. Are you sure you have the correct server details?
Thanks
Danny
spiderindo
27-04-2015, 15:14
Originally Posted by
Dani
Hi
It appears you have multiple accounts.
ns509064.ip-198-27-80.net has been assigned to ****03-sys
ns508452.ip-198-27-70.net has been assigned to ****16-sys
This is why the server doesn't appear in the account of 03-sys.
Please confirm which account is yours.
Thanks
Danny
Mine is ****16-sys
Note: Why I have 2 accounts? I believe I use only 1 email to login.
Hi
It appears you have multiple accounts.
ns509064.ip-198-27-80.net has been assigned to ****03-sys
ns508452.ip-198-27-70.net has been assigned to ****16-sys
This is why the server doesn't appear in the account of 03-sys.
Please confirm which account is yours.
Thanks
Danny
spiderindo
27-04-2015, 11:57
Originally Posted by
spiderindo
Below are emails from SYS:
Thu, 23 Apr 2015 03:52:04 -- [ns509064.ip-198-27-80.net] Installation of your dedicated server 225327
Thu, 23 Apr 2015 06:14:38 -- [ns508452.ip-198-27-70.net] Installation of your dedicated server 230118
As you can see ns509064 ordered 3 hours before ns508452. But ns509064 not yet available on My Dashboard while ns508452 exists.
I go to this forum because both Email and Ticket has no response since 2 days ago
To SYS team: Help please.
If you had the installation email then yes, more than likely an issue with the control panel. SYS support don't work weekends so you probably won't get a response until monday at the earliest now.
spiderindo
25-04-2015, 06:37
Below are emails from SYS:
Thu, 23 Apr 2015 03:52:04 -- [ns509064.ip-198-27-80.net] Installation of your dedicated server 225327
Thu, 23 Apr 2015 06:14:38 -- [ns508452.ip-198-27-70.net] Installation of your dedicated server 230118
As you can see ns509064 ordered 3 hours before ns508452. But ns509064 not yet available on My Dashboard while ns508452 exists.
I go to this forum because both Email and Ticket has no response since 2 days ago
spiderindo
24-04-2015, 19:41
I've open Ticket, still no response.
Also email to SYS support with image attached to show that ns509064.ip-198-27-80.net NOT available in drop-down list.
spiderindo
24-04-2015, 12:08
I've receive email with Subject: [ns509064.ip-198-27-80.net] Installation of your dedicated server 225327 on 23 Apr (1 day ago)
But still no ns509064 on My Dashboard, look like bug in SYS Dashboard.
could be that they didn't have two in stock, you'll probably need to wait until they have one stocked
spiderindo
23-04-2015, 16:56
Dear,
I order 2 Servers today: ns509064.ip-198-27-80.net and ns508452.ip-198-27-70.net, but only get 1.
The ns509064 not yet available on My Dashboard. I already open ticket too.
Please help.
Rgds