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OVH Business order disappointment !


addseo1115
08-05-2015, 10:43
Hello, I am new here. Nice to meet you all. Your discussions are so interesting. Glad to join here. Thanks.

Criot
06-05-2015, 17:25
Quote Originally Posted by avizeke
ovh for business ? what a joke. 8 day wait so far, you should not be offering something you don't have. and you guys STILL haven't given me an answer regarding when the SSD's will be there. have you even ordered them yet, ? are they even on there way ? what day are you expecting them to be there ? is it one guy making the order ? can he count ? useless service !

do you even care an order is reaching close to ten days and you can't even provision it yet.
I think you've made it quite clear you want this server ASAP, so I would suggest you request a refund and buy a server from elsewhere really.

Otherwise, you'll have to be patient.

avizeke
06-05-2015, 13:51
ovh for business ? what a joke. 8 day wait so far, you should not be offering something you don't have. and you guys STILL haven't given me an answer regarding when the SSD's will be there. have you even ordered them yet, ? are they even on there way ? what day are you expecting them to be there ? is it one guy making the order ? can he count ? useless service !

do you even care an order is reaching close to ten days and you can't even provision it yet.

Neil
05-05-2015, 13:05
Quote Originally Posted by avizeke
7 days now since the order was made, This is becoming a concern for pure neglect as a customer.

Where is my order !


I was originally advised that it may be weekend due to the SSD orders being weekend and yet i find myself in on tuesday having to prompt them to find out where my order is.

WHERE IS IT ?
Still waiting on the SSDs I am afraid, once we have the delivery we need all the servers will be delivered.

avizeke
05-05-2015, 10:38
7 days now since the order was made, This is becoming a concern for pure neglect as a customer.

Where is my order !


I was originally advised that it may be weekend due to the SSD orders being weekend and yet i find myself in on tuesday having to prompt them to find out where my order is.

WHERE IS IT ?

alex
29-04-2015, 22:49
it's not first time they failed to deliver the server, a couple years back I waited for 1 month for OVH server to be built and put online

avizeke
28-04-2015, 14:36
the original order was set for 4 hours. Now its a case of not knowing how long !, and when i ordered you was not out of stock at the time either, the SSD's option stated 4 hours.... this is just poor customer journey !

OVH for business, i assumed would have a contingency rather than just out of stock we will now order. you wait for your stock to be out and then you make an order... where is the logic

Can i please get an exact time as to when this will be complete.

Neil
28-04-2015, 13:59
Hi

We are doing our best to deliver all the servers but we have no stock of SSDs at the moment as soon as we do your server will be delivered.

avizeke
28-04-2015, 11:56
Thank you danni ! appreciated

Dani
28-04-2015, 11:39
Hi

I will check with the production team to get the order completed as soon as possible.

Thanks

Danny

avizeke
28-04-2015, 10:20
Purely disappointed as i ordered a OVH SP128 with a SSD customisation. Expectations stated it would be 4 hours maximum to be deployed. 24 hours later i find myself making a 3rd call to them with no real insight around whether the order will be done. The best answer was end of the day which is just laughable for a company that boasts the best hosting company in the world...

Not like a cheap order and ovh state that if you want premium service to buy from OVH and not SYS. absolute joke OVH get off your ass ! and deliver on what you say !
order number 37863629

1st line staff must get so much crap for bad service.... i pity them