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4 Day no answer from the support?


Amir
09-06-2015, 11:52
Yes Danny I login with my OVH NIC and I did wht u say and get the same error

Forbidden (403)
{ "errorCode": "INVALID_CREDENTIAL", "httpCode": "403 Forbidden", "message": "This credential is not valid" }

Dani
08-06-2015, 12:46
Hi

Are you using the correct OVH NIC to login to the API?

Your OVH NIC is as******-ovh

https://api.ovh.com/console/#/vps/{serviceName}/ips/{ipAddress}#DELETE

ServiceName: vps151653.ovh.net

ipAddress: ip-92.222.41.146

Thanks

Danny

Amir
07-06-2015, 14:22
same error
{ "errorCode": "INVALID_CREDENTIAL", "httpCode": "403 Forbidden", "message": "This credential is not valid" }

Neil
04-06-2015, 14:14
Try ip-92.222.41.146 and also make sure you are logged in, in the top right hand corner.

Amir
03-06-2015, 16:05
I did it like this and I get error
http://prntscr.com/7cnb21

Forbidden (403)
{ "errorCode": "INVALID_CREDENTIAL", "httpCode": "403 Forbidden", "message": "This credential is not valid" }

Neil
03-06-2015, 15:54
Type the VPS Name and then the IP and click execute.

Amir
03-06-2015, 10:09
Wht I need to do here a help plz
http://prntscr.com/7ck3d2

Amir
02-06-2015, 16:52
bout a small help with it where I need to go there or do

im noob with this

marks
02-06-2015, 16:23
yeah, that's a bug. use the API for now, the manager option will be fixed soon

Amir
02-06-2015, 16:05
Yes I try to delete it bout I cant I get a error
http://prntscr.com/7c95oa

and abut the link wht I need to do there ?
a small help plz

marks
02-06-2015, 14:05
you can delete the VPS from the OVH manager, here:

Web Control Panel (ovh.co.uk/manager) >> Under IP >> Choose the IP Failover >> Delete the IP failover

Alternatively, you can do so from there:

https://api.ovh.com/console/#/vps/%7...ress%7D#DELETE

Thus, this IP won't be renewed with the VPS next month.

Amir
02-06-2015, 12:43
I get my VPS order 38969106 info

bout still waiting the support answer

Amir
02-06-2015, 12:24
Yes this my order id about the second VPS :38969106

about the support message I send them this :
Hi i order a second ip 92.222.41.146 its by mistake, I did not understand what benefits

and im now trying to delete or cancel the ip i order since its useless for me and i don't want to pay for it
so I hope its get delete from my next bill

thanks
vps151653.ovh.net

Neil
02-06-2015, 12:04
Hi

Do you have an order number or nic handle?

Amir
02-06-2015, 10:31
Hi

i send a message to the support 4 day ago no answer

+ i order second VPS server 2day ago and still didn't get the info yet
a help plz