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Keep loosing connection to most of the OVH network


DennisMidjord
05-06-2015, 00:17
Hi,

For the past two days, everyone (me, friends, clients, strangers) have had troubles with connection to our servers. Some persons can access server A and not server B, while others can access server B, but not server A (in reality we have more servers than this - it's just simplified). We aren't even able to access OVH.com



Sadly, I do not dare to create an incident ticket. We've had so many issues the past few days, and whenever OVH support writes back, everything is fine. Then it's fine for a few hours, and problems starts occuring again - then we contact them, and they wait a day or so, and then there's no problems. We've been told to create incident tickets, but I refuse to pay 20 for them to say "sorry, we can't see anything odd on the network right now". That's how it's gonna go - and I know that there's a problem right now. Here's a traceroute of one of the IPs:

traceroute to game005.primaservers.com (37.187.129.33), 30 hops max, 60 byte packets
1 62.116.200.130 (62.116.200.130) 0.225 ms 0.208 ms 0.192 ms
2 hosted.by.proudwing.com (152.115.95.105) 0.805 ms 0.783 ms 0.759 ms
3 93.176.95.71 (93.176.95.71) 15.416 ms 15.510 ms 15.171 ms
4 * * *
5 rbx-g1-a9.fr.eu (94.23.122.185) 20.842 ms rbx-g1-a9.fr.eu (94.23.122.70) 23.231 ms rbx-g1-a9.fr.eu (94.23.122.185) 20.802 ms
6 rbx-g1-a9.fr.eu (37.187.36.46) 23.580 ms pcc-2a-n7.fr.eu (37.187.36.4) 23.264 ms rbx-g1-a9.fr.eu (37.187.36.46) 23.374 ms
7 * * gra-3b-6k.fr.eu (178.33.103.228) 33.806 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
And no, it's not just the local ISP having problems. This traceroute was done from one of the biggest datacenters in Denmark, and we also tested with 3 other ISP's in Denmark - all the same problem. Sometimes we're able to access things, sometimes we're not.

Is anybody else experiencing this? I really refuse to believe it's a problem with our ISPs, since one of our clients from England had this problem too. It's affecting our connection to SYS, OVH and Kimsufi.