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OVH Support !

20-06-2015, 17:34
their support is awful. they response very late. even when they response it is not complete and useful. I asked them check why the sever response time is very high and attached an image from www.webpagetest.org that shows the server response time is near 3 second. after 3 days they respond that:
I just checked the website and it appears to be responding fine, is this issue resolved now?
I am sure he did not even check or check with the browser so something because I immediately check with webpagetest.org and google insight speed test and got bad news that your server response time is high.
Then I reply to them with no. the problem does not solve.
ovh support replied after 3 days:
It's possible that this is due to how your site is built, if you do require quicker times I would recommend purchasing a VPS for your website or even a dedicated server.
they even do not run debug scripts on server to figure out the issue and let me know the exact problem.

19-06-2015, 14:22
Research, research, research..... If you did this, you knew about the support....

What's broken anyway - apart from the support.....

18-06-2015, 14:24
what I can do now my work is broken

18-06-2015, 07:01
I have problems with the support too

17-06-2015, 13:33
Please look at order no. 39601747

17-06-2015, 13:28
I'm using ovh.ie i have big problem with support,
when I create any tickit it takes about 3 days or more some times 1 week for reply IDK why i think OVH have problem in support i hub fix that please cuz I love OVH I dont need to join with other datacnter