We are in the process of migrating this forum. A new space will be available soon. We are sorry for the inconvenience.

Server Down For 3 Days | No Help From Support


Dani
25-06-2015, 10:19
Hi

As Kamilleri mentioned, it is best that you provide us with your OVH NIC handle so we can locate your account to see what the issue is.

Without the account ID, we wouldn't be able to locate your services.

Thanks

Danny

Kamilleri
24-06-2015, 22:30
Please mention your ticket number here, or server ID from Control Panel, so support could reference to them.

If you're losing lot's of money, you probably can afford a second server and build some failover configuration, so 1 node offline wouldn't affect your business.

Genocidal
24-06-2015, 15:26
Our server has been down for 3 days now. We had contacted support and on the first day of downtime they said they would do something about it. 2 days later absolutely nothing has been done, no matter how many times we contact support, by email and phone. This is absolutely unacceptable. Please help ASAP because the downtime is making us lose a lot of money.