[moengoet]

Dear OVH Team,

I was purchasing an FTP Backup storage 5 TB, and current transfer speed from OVH server to FTP backup is worst, 1 MB/s only.
After several complaint, it went up to 10 to 50 MB/s. It was good, indeed....but after a week or so, dropped again to 1 MB/s or even lower.
Support team only said in his conclusion that IT is a SHARE environment that I should accept it.

This incident happened since May 2015 (open 1 incident -can't access the FTP backup through NFS) and on July (open another incident). So totally I used FTP backup storage 3 months for nothing.
I asked how do I deleted the storage? and the technician did deleted the backup instead of telling me how, as I don't see any options to delete the FTP Backup like usual. So I asked for a refund of a service I haven't used since I paid the service in advance for 2 months. Actually I asked for a refund for 5 months (3 months previous + 2 months in advance payment from today), because the first unresolved incident ticket was opened on and since May 2015, but they saw that I didn't qualify for the refunds /omg. Well at least, they should refund the pre-payment billed (2 months)

Please people don't be fooled by this FTP backup service offered. I hope I'm the only one that is fooled here. No more FTP Backup, and for OVH, please STOP selling addition backup storage for customers, if you can't provide adequate services !!!

[fvigotti]

Nope, SYS servers have less bandwidth than OVH servers. OVH server start at 1 Gbps Internal, 1 Gbps Incomming, and 500 Mbps Outgoing. SYS server have 250 Mbps no matter destination.

With your explanation, it's about 11574 transactions per second. Asuming an average of 1024 bytes per request, that would be about 90 Mbps, which would be far under the limit. Even if you hold that load all day long, I doubt it could be considered an excesive use. What you would probably need is more CPU, so I understand that's why you need 10 servers. On such case, have you considered using a IP Load Balancer? That would allow to transparently distribute HTTP requests between all your servers(up to 16) without CPU cost. And, of course, with the corresponding reduction of BW usage on each server, because the whole traffic would be distributed between all 10 servers.

Hi, sorry I was not clear about that but I'm talking about connections quality (pings/packet loss ) not Bandwidth in general I've tested the server with 10Mbps and on friday 19pm GMT+0 I started getting packet loss for about 2 hours... on ovh canada from my servers on softlayer Washington dc (what i was supposing is that the quality of the links doesn't change between ovh-base and SYS , I've not tested the ovh premium Bw but it costs 400$/month, I don't need one server with 1GB quality, I prefer more servers will less BW and not at 500$ each, Anyway.. I cannot use the server for my applications if.. during peak hours it start to slow down connections under the needs ( this is usually why the definition "bandwidth guarantee" should mean something to those who work in that business ) because if during peak hours ( maybe even 2/3 days week only) the users ask for 40Mbps bandiwdth in small packets, and the server is capped at 20Mbps, all users will start getting packet loss which cannot be recovered because the next second there will be no Bw available too, and if this last for hours, the service become unusable,
anyway the requests are not as small at 1024bytes but more like 5/6 kb, and my multiple servers needs are for stability and Cpu loads , but what i have seen is that, even if they advertise 500Mbps bandwidth guaranted sometimes is hard to reach 10Mbps... If they had network upgrade plans with 100Mbps really Guaranteed and good quality, even if capped at 20TB month i would be happy to play a plus of 100E x server at this moment I'm planning to do more tests on Ovh network and other providers too and maybe I'll use ovh for something less important which can be down sometimes..

Thank you

[alvaroag]

and I suppose that SYS server Bw quality is the same that base BW plans for OVH servers

Nope, SYS servers have less bandwidth than OVH servers. OVH server start at 1 Gbps Internal, 1 Gbps Incomming, and 500 Mbps Outgoing. SYS server have 250 Mbps no matter destination.

With your explanation, it's about 11574 transactions per second. Asuming an average of 1024 bytes per request, that would be about 90 Mbps, which would be far under the limit. Even if you hold that load all day long, I doubt it could be considered an excesive use. What you would probably need is more CPU, so I understand that's why you need 10 servers. On such case, have you considered using a IP Load Balancer? That would allow to transparently distribute HTTP requests between all your servers(up to 16) without CPU cost. And, of course, with the corresponding reduction of BW usage on each server, because the whole traffic would be distributed between all 10 servers.

[fvigotti]

One very High traffic website and one distributed application ( 1 billion small http requests/day ) , but before buying anything one should know what it's buying , even supposing that OVH will not complain about my website and my bandwidth usage (at the moment I need about 10 x 100Mbps/servers ) I'm having some problems about BW quality during my tests on some servers I already have on OVH and one server I've taken from SYS ( and I suppose that SYS server Bw quality is the same that base BW plans for OVH servers ) I see that the worldwide links quality during peak hours is poor, I'm wondering about platinum BW plans but this is only sold in huge size ( 1 Gbps minimum? ) I've already made a separate topic about that : https://forum.ovh.co.uk/showthread.p...Gbps-for-decen

[Neil]

I'm not english mothertongue , correct me if I am wrong, but the "Also," word in the second sentence means : "even if not in those cases listed here" I am wrong ?, this is written on the website so it's like a contract, even if you in the forum say that it is not, if OVH want to mean something different should remove this "Also," word or better specify a BW usage limit (such 50TB or 100TB /month ) like other provider does to mean the same thing, which is clear and no one can argue..

I understand point, but I have to ask what you plan on using your server for?

[fvigotti]

You have a 500Mbps out bound connection with your server with no caps, which other customers on this forum can confirm that. However if you use your server for one of the following things on that list and it causes congestion or problems then we may ask you to upgrade the bandwidth package, that is all.

I'm not english mothertongue , correct me if I am wrong, but the "Also," word in the second sentence means : "even if not in those cases listed here" I am wrong ?, this is written on the website so it's like a contract, even if you in the forum say that it is not, if OVH want to mean something different should remove this "Also," word or better specify a BW usage limit (such 50TB or 100TB /month ) like other provider does to mean the same thing, which is clear and no one can argue..

[Neil]

Hi to everyone,
Before moving some service on Ovh I need to know what I'm buying and that I'm going to be treated honestly, but...
Why on this page https://www.ovh.co.uk/dedicated_servers/enterprise/
there is written: Guaranteed bandwidth 500Mbps
without asterisk or anything else that let you think that this is not true ( do you know what 500Mbps Guaranteed means ? I know, everyone knows! ),

and on this page:
https://www.ovh.co.uk/dedicated_serv...-bandwidth.xml
, which is hidden in the website ( I challenge you to find that page from the previous one... ,you really need to be interested in a bandwidth upgrade to reach that page and that information.. ,
),
anyway.. on that page there is written:

Whoah, that's a lot of specific usages.. if a server is used for more than one of these means and maybe a server have 30 websites on it and one reverse proxy from another datacenter ?? who decide ?
Will I be alerted that you are applying that policy? will I have enought time to find a solution before you take down my server ??
( yeah Ovh say that will not take down your server... it will be limited at 10Mbps , now , if a website was using 300Mbps, capping it to 10Mbps means that 97% of the site will be down, 3% up Ovh support always like to be precise when precision play in theyr favor even if by 3% )

and this is not all!!!
the last sentence is even better..



what this means ? what are the threshold of this "very intensive and uninterrupted bandwidth" 100Mbps? 200Mbps?? you decide?who decide? What??? wasn't 500Mbps guaranteed with 1Gbps burst???
on my company that means that 500Mbps is guaranteed and 1Gbps is the burst ... what are you saying with this last sentence to me sound like,

10Mbps is the real guaranteed bandwidth...

why are you trying to fool people with that and do not create a true and honest offer with maybe 100Mbps guaranteed and 500Mbps of burst with upgrade options ?

I am wrong to state that your 500Mbps guarantee is absurd given the sentence "OVH cannot guarantee the bandwidth when server activity requires very intensive and uninterrupted bandwidth" ??

Regards..

Hi

You have a 500Mbps out bound connection with your server with no caps, which other customers on this forum can confirm that. However if you use your server for one of the following things on that list and it causes congestion or problems then we may ask you to upgrade the bandwidth package, that is all.

[fvigotti]

Hi to everyone,
Before moving some service on Ovh I need to know what I'm buying and that I'm going to be treated honestly, but...
Why on this page https://www.ovh.co.uk/dedicated_servers/enterprise/
there is written: Guaranteed bandwidth 500Mbps
without asterisk or anything else that let you think that this is not true ( do you know what 500Mbps Guaranteed means ? I know, everyone knows! ),

and on this page:
https://www.ovh.co.uk/dedicated_serv...-bandwidth.xml
, which is hidden in the website ( I challenge you to find that page from the previous one... ,you really need to be interested in a bandwidth upgrade to reach that page and that information.. ,
),
anyway.. on that page there is written:

"
Specific uses:
Bandwidth is no longer guaranteed when the server or servers are used for the following activities:
Anonymisation service (proxy), CDN service
Storage or file exchange platform (especially but not exclusively cyberlocker)
Streaming
Download platform
Service for bypassing limits imposed by the download platforms
VOD viewing platform (videos on demand)
Servers used for downloads and file sharing on P2P networks (especially non-exhaustive: Seedbox).
"

Whoah, that's a lot of specific usages.. if a server is used for more than one of these means and maybe a server have 30 websites on it and one reverse proxy from another datacenter ?? who decide ?
Will I be alerted that you are applying that policy? will I have enought time to find a solution before you take down my server ??
( yeah Ovh say that will not take down your server... it will be limited at 10Mbps , now , if a website was using 300Mbps, capping it to 10Mbps means that 97% of the site will be down, 3% up Ovh support always like to be precise when precision play in theyr favor even if by 3% )

and this is not all!!!
the last sentence is even better..

"Also, OVH cannot guarantee the bandwidth when server activity requires very intensive and uninterrupted bandwidth.
For such usage, you will need to subscribe to an additional bandwidth option. If required, the dedicated server will be limited to 10 Mbps, with no traffic limitations."

what this means ? what are the threshold of this "very intensive and uninterrupted bandwidth" 100Mbps? 200Mbps?? you decide?who decide? What??? wasn't 500Mbps guaranteed with 1Gbps burst???
on my company that means that 500Mbps is guaranteed and 1Gbps is the burst ... what are you saying with this last sentence to me sound like,

10Mbps is the real guaranteed bandwidth...

why are you trying to fool people with that and do not create a true and honest offer with maybe 100Mbps guaranteed and 500Mbps of burst with upgrade options ?

I am wrong to state that your 500Mbps guarantee is absurd given the sentence "OVH cannot guarantee the bandwidth when server activity requires very intensive and uninterrupted bandwidth" ??

Regards..