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Few days old ordered IPs suspeded for not paid invoice ! OVH Team please resolve it


Kamilleri
08-09-2015, 09:56
I would ask this by ticket, as forums are not used for support officially.

crossing
15-08-2015, 16:58
Due to no support from SYS during weekend and clients complains I was forced to pay for the IPs. Please refund the 3 IPs payment.

crossing
15-08-2015, 07:39
Hello,

On 11-Aug-15 I have received email "Renewal of your services - mm402755-sys" By accessing renew link I have found the server for which due date was 14.08.2015 (server ns384566). The problem is that I received also several subnet (single IP) invoice for which due date is the same 14.08.2015 meaning that when invoice is generated for one server it will come together with extra IPs attached to that server. The problem is that I sow 8 subnets ( single IPs) invoices for which due date was 14.08.2015 but when you generated the invoice only 5 extra IPs ( besides the free 16 IPs) were attached to that server. So this 3 IPs were not attached to the mentioned server (ns384566) :

51.254.21.83 - The IP was ordered on 10-Aug-15 and immediately moved to server ns365342
51.254.21.86 - The IP was ordered on 10-Aug-15 and immediately moved to server ns365342
46.105.51.17 - The IP was ordered on 29-Jul-15 and immediately moved to server ns312956

So when you generated the invoice on 11-Aug-15 , the mentioned above 3 IPs where attached to different server and the invoice for theme should be generated when those particular servers invoices will be generated. So I called you and you told me to select renew and only the correct 5 IPs and I did that. I have paid the invoice and I thought problem is solved. But today(15 August 2015) I just received suspension notification for the mentioned 3 IPs: 51.254.21.83, 51.254.21.86, 46.105.51.17. Please restore the IPs !