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OVH, paid but no server and no support?


23Prince
19-11-2015, 13:38
Quote Originally Posted by danny0809881
, now they are great customers services
Next time to speak with them tell them that no other customer can get through - thanks!

23Prince
19-11-2015, 13:30
please see here. I have successfully got my money back.

https://forum.ovh.co.uk/showthread.p...3660#post73660

23Prince
19-11-2015, 11:44
Quote Originally Posted by danny0809881
I've seen you all un-happy about your the services your getting from OVH

Has any-one thought about contacting OVH

i've been customer with OVH many years, now they are great customers services
I am about to call them now and find out what's going on. They only have office hours support from what I can tell.

danny0809881
18-11-2015, 23:22
I've seen you all un-happy about your the services your getting from OVH

Has any-one thought about contacting OVH

i've been customer with OVH many years, now they are great customers services

23Prince
18-11-2015, 22:19
Quote Originally Posted by Criot
Doing so will not be highly looked upon in your favour by OVH, and i'd advise you to simply request a refund if the server isn't delivered.
Can I ask please how we do this? I ordered a sever on the 14th and okay it's 72H and I have assumed it's 72 hours over the working week but I still don't have a server. I asked last night for a refund but I have no heard anything. I know they answer quicker on the phone so I will be calling them tomorrow.

I signed up but then read some nasty reviews about them. I can't trust them to store all my valuable data (I bought a storage dedi) so I am going to cancel and then buy a NAS I can have physically located at my house . I could ask my credit card provider to charge it back (not caring what OVH thinks of me) and I am not going to take any of this " it can take up to 28 days to refund' crap either.

I wish I HAD used paypal. I really do.

Criot
07-11-2015, 16:22
Quote Originally Posted by morten
I am waiting too
and if it doenst are online before in 4 hours then i just go to paypal and say they scammed me as they say 24 hours for setup and after 4 hours it has been 28 hours
Doing so will not be highly looked upon in your favour by OVH, and i'd advise you to simply request a refund if the server isn't delivered.

morten
07-11-2015, 15:27
I am waiting too
and if it doenst are online before in 4 hours then i just go to paypal and say they scammed me as they say 24 hours for setup and after 4 hours it has been 28 hours

Inertia
06-11-2015, 23:34
I am now in this same boat, See my new thread I just created in this section.

I'm having a nightmare this weekend!

porthosts
06-11-2015, 00:55
I ordered a server and waited a week for it, and it even stated that I would wait 120 seconds for setup on their website at the time of order.

I must admit that their website is quite misleading with their timing as this has happened on all of my server orders for the past month including SYS, Kimsufi and OVH.

Its time to wait and be patient, because over the phone they will just tell you that your server is pending checks and will most likely be deployed by the end of the day. (This were told to me 7 times, once per a day!)

Dante
08-09-2015, 20:27
Use the Phone call support ... they reply to you faster than the tickets

minimadsens
08-09-2015, 07:27
Now I see that the website has been updated. It currently says "Delivery from September 21" perfect. A month after i needed the server.

minimadsens
08-09-2015, 07:25
I ordered a HOST-64L at first location available. Which happend to be in France, but still.. nothing. Thats 99 euros. I wonder if I'm loosing money on this or what is going on.

zemon
07-09-2015, 20:28
I ordered a FS-48T in BHS on the 29/08/2015 and I am still waiting.

Which server and location did you order?

minimadsens
07-09-2015, 13:37
Still nothing.

Are you out there?

minimadsens
06-09-2015, 17:57
This is all i got ..

"Your order was paid on 31/08/2015 a 10:49:10 - Your order is in progress"

Someone please help?

minimadsens
05-09-2015, 18:34
Hello,

Here's is my story. I paid for a server for more than a week ago, and I've gotten a mail with an ID. "mj460008-ovh" but when I'm loggin in there is no server, and i got confirmation that i would recieve an e-mail in regards to when my server is done.

One week after, no e-mails no response to my support tickets and no server.

Anybody else with the same experience? And how long time does it usually take for an order to go through?

- Jesper