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Hosted Exchange service not renewing automatically


crowarth
15-10-2015, 23:56
Quote Originally Posted by alvaroag
I think Neil means about opening a ticket from the manager. Calling them should also do the job.
Created a ticket

Neil, ticket number is 2015101519071047

alvaroag
15-10-2015, 23:07
I think Neil means about opening a ticket from the manager. Calling them should also do the job.

crowarth
15-10-2015, 10:25
That's why I'm posting on the forum, Neil.

My account has credit in it, so I was hoping a reply on here might tell me why it's happened.

Should I ring support instead?

Neil
09-10-2015, 17:57
Hi

Did you contact us about this issue?

crowarth
07-10-2015, 23:01
hi

my hosted exchange service has 2 accounts, with an expiry date of 1st October and 4th October. Usually, these automatically renew, and either put my accounts credit into a minus figure where I will then top it up, or, if I've already credited the account, just deduct the amount from my account balance.

there's currently a positive credit on the account, but the service hasn't renewed itself yet. it is still active though, thankfully. can someone advise me why I have not yet been invoiced?