crowarth
15-10-2015, 23:56
Originally Posted by alvaroag
Neil, ticket number is 2015101519071047
Hosted Exchange service not renewing automatically
Originally Posted by alvaroag
Neil, ticket number is 2015101519071047
alvaroag
15-10-2015, 23:07
I think Neil means about opening a ticket from the manager. Calling them should also do the job.
crowarth
15-10-2015, 10:25
That's why I'm posting on the forum, Neil.
My account has credit in it, so I was hoping a reply on here might tell me why it's happened.
Should I ring support instead?
My account has credit in it, so I was hoping a reply on here might tell me why it's happened.
Should I ring support instead?
Neil
09-10-2015, 17:57
Hi
Did you contact us about this issue?
Did you contact us about this issue?
crowarth
07-10-2015, 23:01
hi
my hosted exchange service has 2 accounts, with an expiry date of 1st October and 4th October. Usually, these automatically renew, and either put my accounts credit into a minus figure where I will then top it up, or, if I've already credited the account, just deduct the amount from my account balance.
there's currently a positive credit on the account, but the service hasn't renewed itself yet. it is still active though, thankfully. can someone advise me why I have not yet been invoiced?
my hosted exchange service has 2 accounts, with an expiry date of 1st October and 4th October. Usually, these automatically renew, and either put my accounts credit into a minus figure where I will then top it up, or, if I've already credited the account, just deduct the amount from my account balance.
there's currently a positive credit on the account, but the service hasn't renewed itself yet. it is still active though, thankfully. can someone advise me why I have not yet been invoiced?