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Extremely Slow Support?


Criot
13-11-2015, 12:57
Quote Originally Posted by futeghini
I am expecting to have a fully functional conrol panel. I`m expecting to be able to install my third party SSL cert. I`m expecting to have more additional info/guidelines/working HELP button, in order not to have any dead-ends like i do now and there is nobody to help me. Even on this forum, nobody could answer how to install third party SSL cert?!

Did you ever try to click - Contact by Email? It just redirects me to my Control Panel.
But when i click Control Panel, i`m redirected to a blank page.
The manager V6 works perfectly fine for me - http://ovh.com/manager - As far as I can see the 'Control Panel' links on both ovh.ie and ovh.co.uk link to the V6 Manager...

What browser are you using exactly?

alvaroag
13-11-2015, 12:38
What product do you have? Dedicated? Hosting? VPS?

futeghini
13-11-2015, 10:47
Quote Originally Posted by Criot
OVH aren't intending to provide managed support for their services, the only sort of support you'll receive is for any issues with network or hardware, and obviously sales/billing etc. If you're having issues with software, OVH will not help you.

What kind of support are you expecting exactly?
I am expecting to have a fully functional conrol panel. I`m expecting to be able to install my third party SSL cert. I`m expecting to have more additional info/guidelines/working HELP button, in order not to have any dead-ends like i do now and there is nobody to help me. Even on this forum, nobody could answer how to install third party SSL cert?!

Did you ever try to click - Contact by Email? It just redirects me to my Control Panel.
But when i click Control Panel, i`m redirected to a blank page.

Criot
12-11-2015, 23:42
Quote Originally Posted by futeghini
There is NO support. Normal hosting companies have LIVE chat at least.
OVH aren't intending to provide managed support for their services, the only sort of support you'll receive is for any issues with network or hardware, and obviously sales/billing etc. If you're having issues with software, OVH will not help you.

What kind of support are you expecting exactly?

futeghini
12-11-2015, 22:52
Quote Originally Posted by thaddeus
Is it just me, or is support extremely slow now?

I have an MC-32 from ovh.ie and asking simple questions for a sudden replacement of the "remote reboot system" is taking 24+ hours, with my latest question still unanswered for over 24 hours.

I remember support tickets taking much less than 24 hours several years ago.
There is NO support. Normal hosting companies have LIVE chat at least.

dope boy one
27-10-2015, 03:09
Quote Originally Posted by alex
lI think less people in UK office or holiday season, some people on holiday.
i have send couple of emails plus i have validated my order with id card - electricity paper,
i have done everything and i have no response... is there something happen or is just me? im really dont know how to continue this order,its also have been expired.. because i get only 1-2 emails back
"Dear Customer

Thank you, your account is now validated.

If you have any other issues or queries do not hesitate to contact us."


it was from Order, its validated.. but i dont have any account, or either i cant log in plus i can't finish my order...what should i do?

alex
27-10-2015, 00:52
lI think less people in UK office or holiday season, some people on holiday.

LawsHosting
24-10-2015, 14:40
Quote Originally Posted by thaddeus
Is it just me, or is support extremely slow now?
Nah, it is as fast as ever! *sarcastic imot here*

thaddeus
21-10-2015, 21:53
Is it just me, or is support extremely slow now?

I have an MC-32 from ovh.ie and asking simple questions for a sudden replacement of the "remote reboot system" is taking 24+ hours, with my latest question still unanswered for over 24 hours.

I remember support tickets taking much less than 24 hours several years ago.