OVH Community, your new community space.

URGENT! Payment failed!


porthosts
05-11-2015, 23:50
Make sure the money is in your account and make a manual payment to prevent suspension. If the payment is paid then I believe they would not automatically attempt to take the payment again.

Someone correct me if I am wrong, although from experience I have not found this to be an issue.

Smally1997
26-10-2015, 17:41
It sounds silly but as stated above check the money was available to come out, and as stated your best to phone to them.

Criot
23-10-2015, 12:48
Have you tried making a payment manually instead?

alvaroag
23-10-2015, 12:43
Forum is not an official support channel. Call OVH or write to the support email so you can get a quick answer.

BTW, check your credit card, maybe is has been blocked.

Fondza
23-10-2015, 09:37
Hello,

My automatic renewal has failed!

Account: sa274368-ovh

Renew should have happened yesterday! Please process automatic renewal so my server doesn't get suspend!

Thank you