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What happens with a (partially) failed hard drive? (At SYS/KS)


spiderindo
24-11-2015, 18:20
Quote Originally Posted by artyom
So let's say you have a RAID1, or no raid.
The HDD dies, you contact support, your HDD gets swapped.
If you have RAID 1 then usually only 1 HDD fails.
What you should do is very simple:
- degrade the raid
- then open ticket, ask tech support to replace the damage disk
- regenerate raid

alex
31-10-2015, 18:45
Quote Originally Posted by artyom
Yeah Alex, that's exactly what I mean.
I know what *should* happen.

But what happens really?
I checked the Agreement/TOS, but could not find anything about this one.
Much better to ring them up to find out, but beware that some customer assistants in UK branch don't know anything about technology or what they do sell, you can find topic about it as I did posted after talking on phone.

artyom
29-10-2015, 08:43
Yeah Alex, that's exactly what I mean.
I know what *should* happen.

But what happens really?
I checked the Agreement/TOS, but could not find anything about this one.

alex
28-10-2015, 22:08
it should be securely destroyed all the data, but I don't trust French technician, as I have seen their customer service (not just OVH company) - if customer service is very unprofessional exactly the same I can say about the rest.

artyom
28-10-2015, 14:56
So let's say you have a RAID1, or no raid.
The HDD dies, you contact support, your HDD gets swapped.

What happens with the old HDD?
Does it get properly destroyed, or completely wiped off before re-used?

I suspect they don't just throw it into a garbage bin, or upload data dumps to wherever - but is there a written information on this?

Ps.: The reason I ask is simple.
Doing a FDE on a headless machine without KVM is a pain, let alone the performance hit.
You can also work within encrypted containers (LUKS, for example). But it's also pain, and it's slower.

So... can I just use the machine and store sensitive data plain, or should I always be extra careful because someone might end up booting my OS with all the data intact?