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Customers with AT&T can not connect to our server

11-11-2015, 16:04

I will try to keep it short.

Our customers that use AT&T carrier can not access our website. We are losing almost all our USA customers.

I have opened a support ticket 6 days ago and not any help so far.

I have provided with traceroute from different points and can not reach my server.

traceroute to (, 64 hops max, 52 byte packets 1 ( 29.009 ms 24.173 ms 3.512 ms 2 ( 102.522 ms 84.515 ms 69.801 ms 3 ( 164.661 ms 123.109 ms 145.386 ms 4 * * * ~~~~~ 64 * * *
You can test your site connection from AT&T using the traceroute provided by AT&T

ssh rviews@route-server.ip.att.net

Anyone else having this issues? any help?