[Dani]

Hi

@23Prince

Can you provide me with your order number or NIC account? I will check the status of your order

@PurpleBooth

I have replied to your email thread on:

https://forum.ovh.co.uk/showthread.p...yment-manually

Thanks

Danny

[PurpleBooth]

This is the exact situation I am in.

[Lasupon51]

And where is somebody from official ovh account?

[23Prince]

If this was your first order, you may need to validate your account.

They didn't validate me they just took the money. I got a ticket about 3 hours ago asking if i wanted to cancel the order. I said yes because the money was already back on my credit card

[alvaroag]

If this was your first order, you may need to validate your account.

[23Prince]

My credit card company charged it back under chargeback scheme (items under £100) This has to be done within 120 days I think but the citizens advice website says that there is no time limit for a claim under £100 to be put in. So you can do this within minutes of making the order if, like me you want to cancel.

I would advice everyone to do this and not accept any 14 or 30 day bull****.

[23Prince]

I just called 0207 357 6616 and was told you are open 9am-6pm. I was then given the option of option 1 talking to the commercial team or option 2 talking about a technical issue.

WHERE is the option to speak about orders and billing? Considering this is the number you give under the Orders,Billing menu this is stupid.

My ticket is 3 days unanswered. My server is 5 days undelivered (much more than 72 hours) and I am pissed off. My credit card company will get involved in 9 days if I don't hear from you and they will charge it back. I don't care what you think of me as a result, because I can assure you it's nothing compared to what I think of you!

I also called 0207 378 7699 and got a woman who had no idea what i wanted and she just passed me around the office.

OVH - what a mistake!