[Danio]

Please ignore my above post as here's a new post from 2 days ago from Oles regarding the SLA Standard package:

Mise en place de SLA Standard, Premium et Business

Le SLA Standard
---------------
Le SLA Standard est destiné aux Kimsufi (le marché des particuliers) qui
n'ont pas besoins de garanties. Le client veut un serveur qui marche,
pas cher avec tous les services minimum et sans surprises à la
fin du mois. En terme de bande passante, nous lui garantissons qu'il
peut utiliser 100Mbps de manière non permanente c'est à dire non intensive.
Pour déterminer le caractère permanente et non permanente, nous
calculons la bande passante utilisée "à 95%". C'est à dire que le
client a droit au burst pendant 5% du mois, ce qui fait 36 heures
par mois. Si le client utilise 100Mbps de temps en temps (ce qu'on appelle
le burst), il n'y a aucun problème. Par contre, si son utilisation de
burst de 100Mbps est régulière, la bande passante calculée à 95% va
augmenter. Si en moyenne, le client utilise plus de 10Mbps, nous
limitons le burst à 10Mbps au lieu de 100Mbps. Tous les jours, nous
recalculons automatiquement la bande passante à 95% de tous les
serveurs Kimsufi et donc si le client utilise à nouveau moins de
10Mbps, il aura droit à nouveau au burst 100Mbps. Et ainsi la suite
le jour suivant.

Which can be translated as: "If the average bandwidth used by the client exceeds 10Mbps, we will limit the burst to 10Mbps instead of 100Mbps."

Continuing: "We recalculate the the 95% bandwidth rule for every Kimsufi server every day. And so, if the client would utilize less than 10Mbps, he will once more have the right to burst to 100Mbps."

[Danio]

Standard, Premium and Business SLA

You have 100Mbps/client. This means that the customer has 100Mbps for all servers at Ovh. With Kimsufi, he can not exceed 100Mbps/client.

The Kimsufi, by default, "SLA Standard Burstable": 100 Mbps guaranteed in a non-permanent way, aka bandwidth burstable temporarily to 100Mbps. (temporarily means "less than 24 hours").

If the customer uses bandwidth intensively and / or permanently, it is switched to "SLA Standard noBurstable" guarantee 10Mbps, not burstable.

The way I understand it is as long as you don't push a 100Mbps all the time, and you only have one machine, there isn't much of a problem.

I've had a Kimsufi L now for about 3 months and I'm quite happy with it. I always use about 10-20Mbps, and I have about 5-6TB/month worth of traffic.
Haven't had a problem so far.

Here's my bandwidth graph:

[The1]

Yeah I'd rather hang on than to go through a reseller. I don't see the point when I can do it myself.
Just a pain it's going to take upto 30 days to get the few quid refunded.

Nah no mates on the site, I'll just grin and bear it til next month and go with the pro server.

[hyster]

Like a reseller ?

I don't really know anybody well enough to be honest. I also cancelled my Vectoral server the other day too, stressful week to say the least.

You do not want to go to a reseller, they add on all sorts of fees, thought you might have a mate on site.

[The1]

Well thats unless you know someone who is already an OVH customer, then they could have it online in an hour for you.

Like a reseller ?

I don't really know anybody well enough to be honest. I also cancelled my Vectoral server the other day too, stressful week to say the least.

[hyster]

Well I've decided to go with the pro server as I'll be needing the speed to use when I want.

But I rang up to cancel the order and the guy say's it'll take upto 30 days to get the refund from the Kimsufi order, is that right ? Normally it would take 3-4 working days, I thought anyway. He said just don't confirm the letter that I get in the post.

Looks like it'll be next month before I can go with the pro server, well until I get the refund anyway as I can't afford to pay for both the pro and 3 month kimsufi orders this month

Well thats unless you know someone who is already an OVH customer, then they could have it online in an hour for you.

[The1]

Well I've decided to go with the pro server as I'll be needing the speed to use when I want.

But I rang up to cancel the order and the guy say's it'll take upto 30 days to get the refund from the Kimsufi order, is that right ? Normally it would take 3-4 working days, I thought anyway. He said just don't confirm the letter that I get in the post.

Looks like it'll be next month before I can go with the pro server, well until I get the refund anyway as I can't afford to pay for both the pro and 3 month kimsufi orders this month

[trogg]

you've kinda answered in this thread - except the part where i cant burst, my managers telling me i only have 100mbps bandwidth. just scroll up a bit its all there

[oles@ovh.net]

trogg a écrit:
>
> ks364401.kimsufi.com

I think, I've already anwsered you in an another thread.

[trogg]

ks364401.kimsufi.com

[oles@ovh.net]

trogg a écrit:
>
> its proof it worked - but yesterday it changed from a 1000Mbps to
> 100Mbps on my manager page - i'm fine with the 100Mbps internet traffic

can you give me your server's name ? we are updating the manager right
now and I think the words has to be choosen to tell you what you really
have. I will check it.

> side of it - and yes alot of that traffic was internal ovh traffic to 7
> other kimsufis/ovhs. And alot of that traffic were tests to see what
> speeds me and my friends were getting.
>
> My biggest problems has i've mentioned is finding the information
> regarding most of ovh's services. Like why has my 4xl been downgraded
> to 100mbps connection. Or how to find this forum if no ones told you
> about it. And a lot of the help files are badly worded and less than
> useful if your trying to follow them.

we will update kimsufi website next week.

[trogg]

nm dont really care enough to press the issue.

semi unrelated question. How does one cancel a server early? any refunds avaliable? need to move to a pro but no way am i taking a 12month contract on it after these changes so need to drop a server so i dont have to.

Unless i can order a third this month only until my contract runs out on the kimsufis?


And on a side note - maybe it would have been a better idea to notify those users likely to break SLA that this would be happening and advising them to move to a pro server when there contract ran out.
Give people a chance instead of destorying there connection and being lumbered with a kimsufi for 3 weeks that isnt doing what they want/expect it to do. Sure it might have delayed you a couple of weeks but it would have saved you a lot of the flaming going around the internet these last 24 hours.

[oles@ovh.net]

trogg a écrit:
>
> Be happier if my 4XL was a 1000 Mbps again. Not pleased if your doing
> downgrading all 4XL to 100mbps - if its just a mistake and only mines
> affected its understandable and can you please fix it.
> ks364401.kimsufi.com

I understand that you would like to burst to 1Gbps. And you can use 1Gbps
on OVH/OVH network. If you dowbload the files with an another 1Gbps
servers hosted in Ovh, you will dowbload using 1Gbps. That if why this night you
used 142Mbps ! It's proof that it work 1Gbps.

But you can't have 1Gbps OVH/Internet. Only OVH/OVH.

At the moment, you have Kimsufi 4XL, pays 59.99, and used 5225GB this month.
Can you expect more for the price ?

95th Out: 57.2 Mb/s Traffic Out: 5225.1 GB/month

and this night:
Max Out: 76.5 Mb/s Average Out: 14.8 Mb/s Current Out: 47.7 Mb/s
Max In: 142.2 Mb/s Average In: 8333.7 kb/s Current In: 12.6 Mb/s

[oles@ovh.net]

The1 a écrit:
>
> oles@ovh.net;9483 Wrote:
>> The1 a écrit:
>> >
>> > Octave, can you tell me please if it would be in my interest to go
>> ahead
>> > with the Kimsufi I'm in the process of renting or will the same
>> rules
>> > still apply as in 10mbs guarenteed 100mbs burstable.
>> >
>> > If it's still the same I'll cancel my Kimsufi tomorrow as it has yet
>> to
>> > be confirmed and I will have to go with the pro server.
>>
>> it depends what you want to get and how are you ready to pay for.
>> if you don't care about the garantees, kimsufi "the server that
>> suits you". cheap and enought. if you want the garantees, you have
>> to get a pro server. more expensive and will all included. so it
>> depends what you server has to done, how are your customers. it
>> depends if it's a dedicated server "envoy & play" or it's for
>> "work & business". hope it helps.
>
>
> To be honest Octave it's only going to be me using the server. The
> hardware is fine but I'm coming from being with Vectoral for the past 2
> years and want to do 100mbs when I want to. Basically I use on average
> 3TB bandwidth each month and I thought the Kimsufi would be just fine
> but it the new TOS are definitely in place then I will strugle to even
> do 3 TB each month.

if you want a server for you, try kimsufi. it should work. you can
burst 100Mbps with kimsufi, even with noSLA. but you have to know
that if you want to make 100Mbps 24 hours per day, you won't be
happy with Kimsufi.

> Is the new TOS that was publised today definitely staying in place or
> is there a chance OVH might consider and leave things as they were ?

the things moves in ovh. but I'm sure that we don't want to propose
the same quality for the kimsufi and for the pro. the price are
different. tha quality has to be different. the customers that pay
more for PRO server have to do more things that the kimsufi's
customers, better bandwidth, better hardware, better support's SLA.

[The1]

The1 a écrit:
>
> Octave, can you tell me please if it would be in my interest to go ahead
> with the Kimsufi I'm in the process of renting or will the same rules
> still apply as in 10mbs guarenteed 100mbs burstable.
>
> If it's still the same I'll cancel my Kimsufi tomorrow as it has yet to
> be confirmed and I will have to go with the pro server.

it depends what you want to get and how are you ready to pay for.
if you don't care about the garantees, kimsufi "the server that
suits you". cheap and enought. if you want the garantees, you have
to get a pro server. more expensive and will all included. so it
depends what you server has to done, how are your customers. it
depends if it's a dedicated server "envoy & play" or it's for
"work & business". hope it helps.

To be honest Octave it's only going to be me using the server. The hardware is fine but I'm coming from being with Vectoral for the past 2 years and want to do 100mbs when I want to. Basically I use on average 3TB bandwidth each month and I thought the Kimsufi would be just fine but it the new TOS are definitely in place then I will strugle to even do 3 TB each month.

Is the new TOS that was publised today definitely staying in place or is there a chance OVH might consider and leave things as they were ?

Basically I'm going to be a long time customer of OVH and I've ordered a Kimsufi on a 3 month contract but it has yet to be confirmed, so if the TOS are going to be kept the same as they are today I will cancel over the phone tomorrw and sign up for a pro server. But I just need a server that will suit me and just guarenteed 10mbs just isn't enough.
As I said, either way I'll be going with OVH but what server to get is the question.

Is the Tos that was put up today going to be permenent ? Or is there a chance OVH will revert back to how it was over the past few months.

Thanks for the help, I just want to find out this before I get the letter and confirm my 3 month contract (already paid)

Thanks again

[trogg]

Be happier if my 4XL was a 1000 Mbps again. Not pleased if your doing downgrading all 4XL to 100mbps - if its just a mistake and only mines affected its understandable and can you please fix it.
ks364401.kimsufi.com

[oles@ovh.net]

The1 a écrit:
>
> Octave, can you tell me please if it would be in my interest to go ahead
> with the Kimsufi I'm in the process of renting or will the same rules
> still apply as in 10mbs guarenteed 100mbs burstable.
>
> If it's still the same I'll cancel my Kimsufi tomorrow as it has yet to
> be confirmed and I will have to go with the pro server.

it depends what you want to get and how are you ready to pay for.
if you don't care about the garantees, kimsufi "the server that
suits you". cheap and enought. if you want the garantees, you have
to get a pro server. more expensive and will all included. so it
depends what you server has to done, how are your customers. it
depends if it's a dedicated server "envoy & play" or it's for
"work & business". hope it helps.

[The1]

Octave, can you tell me please if it would be in my interest to go ahead with the Kimsufi I'm in the process of renting or will the same rules still apply as in 10mbs guarenteed 100mbs burstable.

If it's still the same I'll cancel my Kimsufi tomorrow as it has yet to be confirmed and I will have to go with the pro server.

I might have the letter tomorrow and I don't want to confirm if I'm going to be on 10mbs for the month.

Cheers

[oles@ovh.net]

Andy a écrit:
>
> oles@ovh.net;9475 Wrote:
>> > Please Oles lets have the great OVH back we once enjoyed. Your company
>>
>> you are right ! I have an idea.
>
> Do tell!!!

If you are in noSLA, please check your MRTG. do you like it ?
I ractivated burst 100Mbps for 1.58% of noSLA's customers ...

[hyster]

> Please Oles lets have the great OVH back we once enjoyed. Your company

you are right ! I have an idea.

I am looking forward to more info Oles Please tell us

[The1]

> Please Oles lets have the great OVH back we once enjoyed. Your company

you are right ! I have an idea.

Oh, sounds promising... maybe there is a chance I can go with the current Kimsufi I'm in the middle of subscribing to ?

I need the speed, that's the main thing

Pro server is the next option but I'd like to stick with the Kimsufi providing we get the speed on 100mbs

[Andy]

> Please Oles lets have the great OVH back we once enjoyed. Your company

you are right ! I have an idea.

Do tell!!!

[oles@ovh.net]

> Please Oles lets have the great OVH back we once enjoyed. Your company

you are right ! I have an idea.

[Andy]

gotburned a écrit:
>
> The1:
>
> Oles is again deceiving.
>
> With PRO you have guaranteed 100mbps, but if you use it for more than
> 36 hours, even with PRO you will be set to SLA Premium Burstable,
> guaranteed 20mbps..

it's not true.

1 server = 100Mbps per server
2 servers = 50Mbps per server
3 servers = 33.3Mbps per server... etc

Its not quite that simple but its the general premise. As you get more servers, the bandwidth you're allowed increases, but only when you have so many. I can't find the thread oles posted it in today.

[oles@ovh.net]

gotburned a écrit:
>
> The1:
>
> Oles is again deceiving.
>
> With PRO you have guaranteed 100mbps, but if you use it for more than
> 36 hours, even with PRO you will be set to SLA Premium Burstable,
> guaranteed 20mbps..

it's not true.

[hyster]

The problems about OHV is popping up everywhere,bad news soon travels fast.

I am reading it now on many many forums, it is a shame as OVH was a great provider of servers.

I hope Oles sorts out all these issues that have now come up over the last few weeks.

Please Oles lets have the great OVH back we once enjoyed. Your company will keep growing faster if you do it.

[yooty]

The problems about OHV is popping up everywhere,bad news soon travels fast.

[Andy]

I'd like to hear officially if the pro servers are 100mbs 24/7 or if after the 36 hours it will be capped to 20mbs

Yes it is, because I have one of the old Large++ servers, which is under the same rules, and I've been pushing 50Mbps average for 18 hours so far, and I've done it several times this month.

[jason]

well Oles said in his post that they dont capp on the bw with the pro server??

[The1]

I'd like to hear officially if the pro servers are 100mbs 24/7 or if after the 36 hours it will be capped to 20mbs

[jason]

im currently new to here, when renting this server i honestly didnt read nothing about sla..
as far as i was concerned i was getting a 100mbit box and thats that.

Having read a bit in here about capping, ovh reminds me of my isp, or infact all or most isp here in the uk!!
Hopefully Oles is right about the pro servers (i have a sp bestof) as he did state in here that theyre 100mbit 24/7 and being that hes part of ovh i see that as legally binding.

Anyways, time will tell, i hope im not disapointed as i myself will take my business elsewhere

[feelingrobbed]

Ovh Rippes Us All, But The Court Will Give R.i.p. Ovh

[The1]

where are these pro servers located on their main site?

They are located just under the Kimsufi range on the left hand side of the page.


Hmm, so is there a package here at a reasonable price that will give guarenteed 100mbs all month long.

I need a server badly but I need the speed too.

[jason]

hah, Oles deleted my post

Here delete it again you crook:

With pro servers YOU WILL BE CAPPED IF YOU USE THE BANDWIDTH GUARANTEED TO YOU (100MBPS) FOR MORE THAN 36 HOURS, SO BELIEVING THAT UPGRADING TO PRO MEANS YOU CAN USE 11MB/S FOR MORE THAN 36 HOURS IN A MONTH/3MONTH HOWEVER LONG THE DURATION IS, WILL GET YOU CAPPED TO 20MBPS

STOP LYING TO EVERYONE OVH FFS!!!

where are these pro servers located on their main site?

[gotburned]

hah, Oles deleted my post

Here delete it again you crook:

With pro servers YOU WILL BE CAPPED IF YOU USE THE BANDWIDTH GUARANTEED TO YOU (100MBPS) FOR MORE THAN 36 HOURS, SO BELIEVING THAT UPGRADING TO PRO MEANS YOU CAN USE 11MB/S FOR MORE THAN 36 HOURS IN A MONTH/3MONTH HOWEVER LONG THE DURATION IS, WILL GET YOU CAPPED TO 20MBPS

STOP LYING TO EVERYONE OVH FFS!!!

[The1]

The1:

Oles is again deceiving.

With PRO you have guaranteed 100mbps, but if you use it for more than 36 hours, even with PRO you will be set to SLA Premium Burstable, guaranteed 20mbps..
The lies just keep building and building. You're better off going with a company that tells you flat out what you're getting, than getting a terrible english translation of lies from Oles.

So basically after the 36 hours my speed would be roughly 2mbs while downloading/uploading.

That would not be sufficient for me to be honest.

Is there a package here that is actually 100% guarenteed 100mbs no hidden clauses ?

Cheers

[gotburned]

The1:

Oles is again deceiving.

With PRO you have guaranteed 100mbps, but if you use it for more than 36 hours, even with PRO you will be set to SLA Premium Burstable, guaranteed 20mbps..
The lies just keep building and building. You're better off going with a company that tells you flat out what you're getting, than getting a terrible english translation of lies from Oles.

[Analyzer]

3.3TB/month @ 10Mbps - you'd be pushing it with kimsufi

Pro servers come with 100Mbps bandwidth guaranteed (or 100Mbps per customer if you have more than 1).

So, if I will do 3.3TB in a month, my box will switch to noSLA mode?

[The1]

That's fine, that's the one I will go with. The bandwidth I suppose is the main thing.

I'm kicking myself because I would have went with the in the first place if I'd have understood the kimsufi fully but my own fault for not going into greater detail in researching it.

I don't know what way the cancellation process works but I hope it goes off well so I can rent a server that suit's me better.

Thanks for all that info Andy. I'm just glad I found this out before I confirmed my order.

Cheers mate

EDIT:

Ah crap, I see there is a set-up fee when purchasing from the .com site but none on the UK site.
Man am I kickin myself for going with the kimsufi, but what can you do when you read how great the speeds are and how great OVH servers are and then read the new anouncement today

[Andy]

No the cheapest is €49 (€58.60 with tax) http://www.ovh.com/fr/particulier/pr...rplan_mini.xml

But it depends on what hardware you would like.

[The1]

Ok, thanks Andy, I'm definitely going to cancel tomorrow and go for the pro server. Just so I'm sure lol this is the pro server page >> http://www.ovh.com/fr/particulier/pr...res_dedies.xml and the cheapest pro server cost's €69 and set-up is €49. Just want to be sure and not have to go through this again lol

Really appreciate the help

[Andy]

Cheers Andy, I reckon I will ring and cancel tomorrow. I was looking forward to getting sorted with a OVH server, just looks like it will take a little longer.

I'm still not 100% clear on how the bandwidth speed works out with the kimsufi but on average I'd use roughly 3 TB or bandwidth each month at speeds of 11mbs.

So you reckon the best bet would be to go with the pro server ?

Thanks for the info

3.3TB/month @ 10Mbps - you'd be pushing it with kimsufi

Pro servers come with 100Mbps bandwidth guaranteed (or 100Mbps per customer if you have more than 1).

[The1]

Cheers Andy, I reckon I will ring and cancel tomorrow. I was looking forward to getting sorted with a OVH server, just looks like it will take a little longer.

I'm still not 100% clear on how the bandwidth speed works out with the kimsufi but on average I'd use roughly 3 TB or bandwidth each month at speeds of 11mbs.

So you reckon the best bet would be to go with the pro server ?

Thanks for the info

[Andy]

So basically I'm going to be limited to 1mbs upload for the whole 3 months of my contract. ?

Looks like I need the pro.

As I havn't got my server set-up yet as I'm waiting for the letter to arrive, is is possible for me to cancel the 3 month kimsufi and put the money to a pro server ? To be honest if I'd of know this last night when I was signing up I would have went with the pro.

Cheers

Phone support tomorrow to cancel the order and they will refund the money. They cannot transfer it to another order, unfortunately.

Just so you know, the minimum contract is 1 month, but 3 months is the default. You can change this when you order, unless of course you prefer 3 months.

[The1]

So basically I'm going to be limited to 1mbs upload for the whole 3 months of my contract. ?

Looks like I need the pro.

As I havn't got my server set-up yet as I'm waiting for the letter to arrive, is is possible for me to cancel the 3 month kimsufi and put the money to a pro server ? To be honest if I'd of know this last night when I was signing up I would have went with the pro.

Cheers

[oles@ovh.net]

The1 a écrit:
>
> Hi guy's, I'm going to be a new OVH customer pretty soon as I'm just
> waiting on the letter to arrive to confirm my server. But I'm just
> reading all this about the "no sla" ect.. and I'm a little confused.
> I've just read this thread and am do not quite understand it >>
> http://forum.ovh.co.uk/showthread.php?t=1075
>
> Basically I've just moved over from Vectoral where I'm used to
> downloading/uploading at average 10/11mbs for a couple of hours on a
> daily basis.
>
> I'm in the process of renting a kimsufi standard on a 3 month contract,
> just waiting on the letter but from looking at the other thread I
> linked it looks as though I'm not going to be getting the same speeds as
> I was getting over at Vectoral, is this correct ? Or is the "no sla" for
> people that use huge amounts of bandwidth ?
>
> All info welcome guys'. I'm just trying to get my head round how this
> actually works.

SLA Standard means: you have 100Mbps of burst. You can use it during
5% of the month, each month. During 36 hours.

If you use less that 10Mbps during 95% of the month, you can still
use 100Mbps's burst.
If you use more that 10Mbps during 95% of the month, your burst is
limited to 10Mbps.

95% is calculed every morning. And it's automaticly changed on your
dedicated sevrer.

If you want to use really 100Mbps all the time, you need a PRO server.
Not a Kimsufi. Kimsufi mean "that suits your".

[The1]

Hi guy's, I'm going to be a new OVH customer pretty soon as I'm just waiting on the letter to arrive to confirm my server. But I'm just reading all this about the "no sla" ect.. and I'm a little confused. I've just read this thread and am do not quite understand it >> http://forum.ovh.co.uk/showthread.php?t=1075

Basically I've just moved over from Vectoral where I'm used to downloading/uploading at average 10/11mbs for a couple of hours on a daily basis.

I'm in the process of renting a kimsufi standard on a 3 month contract, just waiting on the letter but from looking at the other thread I linked it looks as though I'm not going to be getting the same speeds as I was getting over at Vectoral, is this correct ? Or is the "no sla" for people that use huge amounts of bandwidth ?

All info welcome guys'. I'm just trying to get my head round how this actually works.

Cheers