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VPS SSD 1 Order - Stuck in confirmation process since 2 weeks ago.


marks
16-12-2015, 17:04
Quote Originally Posted by 5h1n
That means I got 2 validated accounts now? We already paid via credit card on 45796682, but got an error stating "token invalid" after finishing the payment. Nonetheless, the page now switched to "manually checking payment". Was the payment still received?

Edit: Don't worry. Called again and was informed that it went through.
I've checked your order 45796682 and it was never paid for. I would recommend you to place the orders under the same account, as that's the one you've got validated already.

Let us know if you need anything else.

5h1n
15-12-2015, 18:38
That means I got 2 validated accounts now? We already paid via credit card on 45796682, but got an error stating "token invalid" after finishing the payment. Nonetheless, the page now switched to "manually checking payment". Was the payment still received?

Edit: Don't worry. Called again and was informed that it went through.

Dani
15-12-2015, 18:34
Hi

I'm not sure what happened over the phone and email but I can look to investigate this.

Currently your account has been validated. The order of 46135695 is ready for you to complete.

Thanks

Danny

5h1n
15-12-2015, 18:24
I just called the support and was told that someone just forgot to click a button.. Which is really contradicting to what we were told over mail (You have to ignore this order and make a new one), which costed us another 5 days or so... It is now activated, but was just horrible (and slow) communication overall
At least it is over now..

Edit:
Order 45796682 was activated. Pushing the other order would just cause even more confusion :x

Dani
15-12-2015, 18:20
Hi

We will focus on the order of 46135695. I will notify the validation team about the validation documents. I will look to speed up the process.

Thanks

Danny

5h1n
15-12-2015, 18:10
The order number of the first order (to which we sent the required documents) is 45796682. The second order (because we were told to order again for whatever reason) is 46135695.

Dani
15-12-2015, 17:21
Hi

Please provide me with your order number and I will check this for you.

Thanks

Danny

5h1n
15-12-2015, 00:21
2 1/2 days later: Still nothing. I tweeted the support, but no reply there either.
This is just absolutely ridiculous.

Edit: Got a reply on twitter that my account is not validated yet, who would have guessed this..

5h1n
12-12-2015, 14:54
Good afternoon,
we have tried to pay for a VPS since 10 weeks ago by now.
After ordering, a confirmation of identity was required and delivered. Unfortunately the order was never activated for payment, even though we were told so. After inquiring again, it was recommended to just make a new order and ignore this one, which of course would lead to having to confirm identity again and go through the whole hassle of the past 2 weeks, since this is the first purchase and no user account has been created up to this point.
Is this just a huge misunderstanding up to this point or are we really asked to do everything again, after already waiting for almost 2 weeks?