[marc5000]

Hi Danny,

I will do, but it's so frustrating - I probably won't get a reply until Monday either.

If you can continuously ping this FQDN: streaming.sunshineradio.com you will notice timeouts every so often. They are enough to kill our stream then comes back on after 10 seconds. I run a sophisticated, yet rock solid, transcoding service to ensure our listeners don't disconnect either... Yet our source to the center disconnects because of the unstable connection.

I'll raise the issue with support again, but we may have to look at moving this server or getting another one at a smaller OVH location, the two routers at GRA have caused so much irritation. This was another reason why we moved from SoYouStart - same issue in that part of the data center we were in.
I'm also reluctant to raise our Bandwidth to 'Unlimited', would this even make a difference?

Thank you so much for your assistance, as always!

Best

[Dani]

Hi

Your server is on the right hande side where it shows gra-3a/b-a9.

Currently I don't see the 90%, do you have screen shot for this?

It might be advisable for you to create a ticket in your manager at:

Manage >> Assistance >> Create a support reqeust.

Thanks

Danny

[marc5000]

Hi

I'm glad the issue has been resolved.

From time to time we do perform maintenance on the network to increase the capacity or to update the configurations.

Just for additional information, your server is part of gra-3a/b-a9.

Thanks

Danny

Danny,

Same issues happening at GRA again!?
I've seen that there was a router update just recently (http://travaux.ovh.net/?do=details&id=16300), but it seems to have made no difference!

I see certain parts of the weather map (at time of writing) are hitting over 90% of their capacity; http://weathermap.ovh.net/#gravelines
Could you outline where our server sits on this weathermap:

Datacenter
GRA 1
Rack
G104B13
Server ID
400069

These problems are causing concerns for streaming and our listeners; which is so difficult for us. I look forward to your response and help.

Kind Regards

[marc5000]

Hi Danny,

Thanks for letting me know. Glad it was resolved successfully.. hopefully the extra bandwidth will last some time.
Hopefully next time the upgrade can take place before capacity hits the ceiling ;-)

That's excellent, I'll keep that in mind when I look at the weather map the next time.

Regards

[Dani]

Hi

I'm glad the issue has been resolved.

From time to time we do perform maintenance on the network to increase the capacity or to update the configurations.

Just for additional information, your server is part of gra-3a/b-a9.

Thanks

Danny

[marc5000]

Hi Criot,

Seems the OVH Cisco switches had held up well. I suspect that all the nodes added up had really put strain on them.
I noticed that when they moved the VLANS to ease traffic off, there were still dropouts, but I suspect not as long as they were previously.

Glad it's resolved. Clearly 200G of extra bandwidth across the network is most welcomed!

Cheers

[Criot]

Resolved! http://travaux.ovh.net/?do=details&id=16156
Weathermap looks better.. http://weathermap.ovh.net/#gravelines

Thank you. Still would like to know how the capacity affected timeout though?

This seems to explain how saturation can effect you quite well: https://www.pingplotter.com/manual/s...ratedpipe.html

These things can happen and I have to say that OVH do deal with these types of things more quickly than other datacenters and they do always put out status updates, i've seen cases of other datacenters fully denying that it's their problem when there's clear saturation in their network.

[marc5000]

Resolved! http://travaux.ovh.net/?do=details&id=16156
Weathermap looks better.. http://weathermap.ovh.net/#gravelines

Thank you. Still would like to know how the capacity affected timeout though?

[marc5000]

Ah - it seems there are multiple ticketing systems! http://travaux.ovh.net/?do=details&id=16156
Work seems to be in progress this evening. Let's hope this is resolved by the morning.

[marc5000]

Hello,

I'm hoping an OVH member / staff can please explain to me what's going on here ?

We have a dedicated server located at GRA (NIC: ps156703-ovh || http://weathermap.ovh.net/#gravelines) which we use for streaming purposes.

Since about Sunday we've started seeing timeouts on the box. It's made streaming impossible to guarantee stable flow of data...!!

eg.

64 bytes from 37.187.134.49: icmp_seq=39 ttl=55 time=11.277 ms
Request timeout for icmp_seq 40
Request timeout for icmp_seq 41
64 bytes from 37.187.134.49: icmp_seq=42 ttl=55 time=11.155 ms

I've contacted support on two occasions, and they both pointed to a ticket of 'Planned - Maintenance': http://status.ovh.net/?do=details&id=11928

It's affecting mostly data --> to --> GRA. Outgoing data seems (for now) okay, mostly.

I need to know if the maintenance of gra-3a/b-a9 switches affects timeouts on my box, or if it's something different?

The reason I'm getting a little tired with this, is because it's the same reason we moved from the SoYouStart services over to OVH.
It's been about 6 months, and now we're hit with this.

Surely, if this is a switch issue, that it's resolved instantly? I can't be the only customer on that part of the network who is using the box for streaming or even worse; gaming! It's a nightmare, even my SSH sessions to the box and/or my VM's freeze.

Look forward to a reply, of some sort - even if it's just a time stamp on when that ticket (if linked) will commence/complete? I see it more of an incident than maintenance. It's hindering services.

Kind Regards