alvaroag
04-02-2016, 18:45
I understand this may be really frustrating for IBH customers. However, there's nothing OVH can do about it.
What is really important here is the legal barriers involved here. OVH has an service agreement with IBH, as they have with every other customer. That agreement does not allows OVH to do something about this, not directly, but because the required actions are forbidden by TOS.
For example, assuming you can prove OVH that it's your server(because, for OVH, it's IBH's, not yours), they cannot just reassign it to another account; that would be against the TOS in many ways.
First is that OVH can't just terminate the service. The only valid reason that OVH may be terminating a service for IBH is the lack of payment. But, even in that case, OVH cannot just transfer the server as-is to another customer, as that would be handling all the private information of the customer to a third party. Remember, for OVH, the data on the servers is not yours, it's from IBH.
So, unfortunately, it's more likely that there will be nothing to do about. However, if you want to take a (low) chance, you can try:
- Calling OVH support. Maybe (not probable) they have established some internal protocol so deal with this kind of problems.
- Try reaching Octave Klaba, OVH owner, via Twitter: @olesovhcom
Please consider that it's most likely you will not be successful with any of these, but may be worth the try.
What is really important here is the legal barriers involved here. OVH has an service agreement with IBH, as they have with every other customer. That agreement does not allows OVH to do something about this, not directly, but because the required actions are forbidden by TOS.
For example, assuming you can prove OVH that it's your server(because, for OVH, it's IBH's, not yours), they cannot just reassign it to another account; that would be against the TOS in many ways.
First is that OVH can't just terminate the service. The only valid reason that OVH may be terminating a service for IBH is the lack of payment. But, even in that case, OVH cannot just transfer the server as-is to another customer, as that would be handling all the private information of the customer to a third party. Remember, for OVH, the data on the servers is not yours, it's from IBH.
So, unfortunately, it's more likely that there will be nothing to do about. However, if you want to take a (low) chance, you can try:
- Calling OVH support. Maybe (not probable) they have established some internal protocol so deal with this kind of problems.
- Try reaching Octave Klaba, OVH owner, via Twitter: @olesovhcom
Please consider that it's most likely you will not be successful with any of these, but may be worth the try.