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Payment question


AlbaHost
12-02-2016, 18:56
Still waiting...

AlbaHost
10-02-2016, 19:50
Quote Originally Posted by marks
generally speaking, it's not possible to refund renewals or move the time to another server. But, wait for the answer to your ticket, we'll check your circumstances and see what we can do.

Thanks
Hi marks

Thank you for your reply, actually i don't need to move the time because im looking to get higher plan: Enterprise 128GB and that's why i ask to cut the renewal month invoice IE164488 from mentioned server. Anyway i hope you will refund it as credit to my ovh account.
Thanks.

marks
10-02-2016, 19:43
generally speaking, it's not possible to refund renewals or move the time to another server. But, wait for the answer to your ticket, we'll check your circumstances and see what we can do.

Thanks

AlbaHost
10-02-2016, 18:24
Quote Originally Posted by markwell85
Good luck in getting your ticket answered I have been waiting since Saturday morning. Got one of my servers just not the other even though it said 4hr delivery time. I am still waiting now for any kind of response.
Well there is hope at all

markwell85
10-02-2016, 15:20
Good luck in getting your ticket answered I have been waiting since Saturday morning. Got one of my servers just not the other even though it said 4hr delivery time. I am still waiting now for any kind of response.

AlbaHost
10-02-2016, 13:53
Hello,

May i please ask, since our ticket is not answered which i have submited 4 days ago. My question is below:
One of my server Enterprise plan 64GB was gona to expire in 25.02.2016 and i have renewed it for + one month which it will expire now 25.03.2016. Since we are looking to go with higher plan, i have opened a ticked and requested that if is possible to refund for the last invoice which it was for one month renewal from 25.02.2016 till 25.03.2016 to my ovh account as credit so its not a regular refund to my paypal or credit card but to credit my ovh account. If is this possible or not, because i don't find anything related such cases in their ToS.

Cheers.