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Payment Check - Order Approval


Yasin
22-02-2016, 21:45
Quote Originally Posted by Criot
Is this your first order on a new account? Are you ordering through the same account as the account you placed an order on recently?

OVH staff do not work at the weekend, so depending on the time on Friday that you ordered, it's completely normal for it to not be processed over the weekend.
This is not first order and account is not new.
Order delivered 3 hours ago.
So response not needed.

Criot
22-02-2016, 19:30
Quote Originally Posted by Yasin
It's not our first order.
And our first order's payment process completed in only 3 hours.
But now, we are waiting since 4 days.
SYS check team is very slow.
Is this your first order on a new account? Are you ordering through the same account as the account you placed an order on recently?

OVH staff do not work at the weekend, so depending on the time on Friday that you ordered, it's completely normal for it to not be processed over the weekend.

Yasin
22-02-2016, 19:01
Quote Originally Posted by Criot
Manual payment checks are only for the first order you place, you'll need to provide proof of ID/Address, you should get an email regarding that.

Once your account is verified then orders will be processed automatically in the future.
It's not our first order.
And our first order's payment process completed in only 3 hours.
But now, we are waiting since 4 days.
SYS check team is very slow.

Criot
22-02-2016, 18:19
Manual payment checks are only for the first order you place, you'll need to provide proof of ID/Address, you should get an email regarding that.

Once your account is verified then orders will be processed automatically in the future.

Yasin
22-02-2016, 13:49
Quote Originally Posted by Mikkel
Hey!

I think SYS mean: "Please check and approve this payment"

- You need to approve the payment.
Do you have checked about you have paid?

/Mikkel
Hi Mikkel!

We paid it already and payment charged in our credit card.
We are waiting manually payment check since 19 February.

Mikkel
22-02-2016, 13:04
Hey!

I think SYS mean: "Please check and approve this payment"

- You need to approve the payment.
Do you have checked about you have paid?

/Mikkel

Yasin
22-02-2016, 12:57
Hello,
We purchased a server in 19 February.
We are still waiting manual payment check.
Please check and approve this payment.

ORDER: 48748578
Must we wait manually check for our all purchases?
Can you set check to automatically for us?
We are buying server out of your working times.
We are waiting a long time.
If can you help us for automatically check, we will be happy.
We don't want wait for payment check.
Thanks.