[marcelo]

So far I didn't need their support so I cannot tell

[Karlis]

And what about Kimsufi? They have good support, or they are like sys?

[marcelo]

SYS didn't respond to my ticket for 3 weeks now, I never encountered such a thing in any other place before

[Criot]

I know, but why they dont answer yeasterday?
Because they all haved holidays after 2PM?

They're generally quite busy so there's a few hours between replies, particularly with SYS. They work until 6PM so obviously they didn't get to your ticket within the 4 hours that they had (baring in mind they also deal with OVH tickets and will generally prioritise those over SYS).

[Karlis]

I know, but why they dont answer yeasterday?
Because they all haved holidays after 2PM?

[Criot]

SYS support generally don't work weekends so yes, i'd expect it to be Monday at the earliest.

[Karlis]

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