We are in the process of migrating this forum. A new space will be available soon. We are sorry for the inconvenience.

Can you check my support ticket?


ivanbarayev
04-04-2016, 18:22
Quote Originally Posted by Dani
Hi

I believe this post is in relation to the following?

https://forum.ovh.co.uk/showthread.p...d-ovh-support-!

Based on the other forum post, it appears your VPS was performing attacks on another server. Due to this reason we had to take action on the VPS. I believe the logs indicate that you was performing the attacks.

Attack detail : 40Kpps/17Mbps
date Time srcIp:srcPort dstIp:dstPort protocol flags bytes reason
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS


The source is your IP and the destination is the IP address which your service attacked.


Thanks

Danny
I think you don't understand me !

I said to you your support answer time is toooooo long. and I call 3 phone number belong to ovh but I couldn't take SUPPORT !!!

Dani
04-04-2016, 18:00
Hi

I believe this post is in relation to the following?

https://forum.ovh.co.uk/showthread.p...d-ovh-support-!

Based on the other forum post, it appears your VPS was performing attacks on another server. Due to this reason we had to take action on the VPS. I believe the logs indicate that you was performing the attacks.

Attack detail : 40Kpps/17Mbps
date Time srcIp:srcPort dstIp:dstPort protocol flags bytes reason
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:57184 173.245.59.207:53 UDP --- 59 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS
2016.04.03 15:29:48 CEST 5.196.225.38:37214 173.245.59.207:53 UDP --- 55 ATTACK: DNS


The source is your IP and the destination is the IP address which your service attacked.


Thanks

Danny

ivanbarayev
04-04-2016, 13:41
Quote Originally Posted by Dani
Hi

For the ticket, please contact support directly on the phone if the ticket is urgent.

We do try to reply to all tickets as soon as possible.

Thanks

Danny
mr. danny.
are you kidding to yours customers
yesterday
I open 3 ticket
sent 2 mail
and today I call 3 different number but I cannot take support.

this is very very big problem !
now my vps in rescue mode and all of the control panel functions is closed I caouldnt use the restar my vps.

and yesterday about 13:00 - 13:30 we take an attack 17mb and server closed by your technical service.
if in 17mb attack you will close the server plase close the company and get to home. !

Dani
30-03-2016, 18:11
Hi

For the ticket, please contact support directly on the phone if the ticket is urgent.

We do try to reply to all tickets as soon as possible.

Thanks

Danny

Criot
29-03-2016, 20:17
Quote Originally Posted by Dev321
I asked the support team, not you.
No need to be so rude, this is a public forum, although his reply was unnecessary.

You'd probably be best phoning support if you're urgent for a response.

Dev321
29-03-2016, 15:32
I asked the support team, not you.

Muhammad adnan
29-03-2016, 09:32
sorry brother, i don't know.

Dev321
29-03-2016, 04:09
Ticket number : 2016032619020931

Thank you.