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Payment Validation Issue

06-06-2016, 10:47
I believe it's wise to sync your expectations with them first by writing an email to their support and ask how can you enhance the process of ordering new servers.

As written above this post and based on our experience, as soon as you are approved and verified, delivery times should be faster (although not as good as OVH).

Good luck!

05-06-2016, 23:01
It's normal for OVH, as well as SyS & KS, to request identity validation on the first order, and, after that, from time to time. However, it's not normal for them to request validation on each order. What payment method are you using?

BW, this may not be a full solution, but, if you need server deployed quickly, you could be interested in Cloud Instances offered by OVH, as they are deployed quickly and offer some advantages(as well as disadvantages) over dedicated servers.

05-06-2016, 08:11
You need to waiting from monday!

05-06-2016, 06:46
I am OVH customer since 2012 and I have 6 dedi & 12 VPS from OVH which costs above 500 Euros monthly. Every time I am trying to pay to kimsufi and soyoustart they put my payment under manual checking while I am not facing this issue with OVH.
I am not able to get server as per my need and there is delay in manual payment checking as they asks for documents each time. I am not able to understand what is the point of sending same documents again and again every month. I have raised this issue many time but support from OVH is as usual is awful and I wont be wondering if I receive a reply before 7 days which is normal for OVH.
Now yesterday again I bought new server from SYS and again same thing happened. I have again submitted my documents within 10 mins but till now there is no reply for SYS. I am afraid I will move out to other host if things keep continuing like this.
I need newly ordered server today by end of the day due to my urgent requirement and on delivery page OVH confirms server will be delivered within 120 secs which is generally not happening in case of SYS and KS.
I am highly disappointed with OVH services since they have created KS and SYS separate entity earlier OVH support was used to be wonderful.

SYS Order No - 53467255