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Memory errors. After 3 days I dont have any support. This is a normal situation?


LeMyrr
28-06-2016, 12:06
I wrote in ticket 24/06/2016 19:41 this information:


"
From ***.***.***.***:81/memoryTestLogs.cgi :

######################
# Test on thread 4
######################
memtester version 4.3.0 (64-bit)
Copyright (C) 2001-2012 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 1775MB (1861222400 bytes)
got 1775MB (1861222400 bytes), trying mlock ...locked.
Loop 1/1:
Stuck Address : ok
Random Value : ok
Compare XOR : ok
Compare SUB : ok
Compare MUL : ok
Compare DIV : ok
Compare OR : ok
Compare AND : ok
Sequential Increment: ok
Solid Bits : ok
Block Sequential : ok
Checkerboard : ok
Bit Spread : ok
Bit Flip : ok
Walking Ones : testing 60Test FAILURE return code : 9
"



But for this moment i dont have any answer.

24x7servermanag
28-06-2016, 09:26
They should replace the RAM if you have given them the test report. Submit a ticket.

LeMyrr
27-06-2016, 11:20
Test in Rescue Mode show "9 error(s) detected". RBX3 - Rack: 43E08.

24/06/2016 i did:
1. Create ticket in panel ( eu.soyoustart.com/manager/ - 24/06/2016 19:38 )
2. Write e-mail ( soyoustart.com/ie/contact-customer-services.xml - 24/06/2016 )

For this moment (after 3 days) I dont have any support.
No response, nothing.

This is a normal situation?