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Control Panel RENEW button returning ERROR unable to renew servers


24x7servermanag
27-07-2016, 08:50
Good to see your issue had been resolved.

trendax
21-07-2016, 14:31
- resolved by support

trendax
21-07-2016, 12:09
Control Panel RENEW button not working.

Error indicates the previous month’s renewal order didn't complete regardless of full payment

- Support tickets raised for each server but matter needs escalation
- Payment support email sent to validation-ie(at)soyoustart(dot)com

Customer ID: DT79912-SYS

Related order from last month: 53927886 (doesn't appear completed)

Affected servers:

ns500993
ns501553