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No answer to call or tickets


richyb
30-09-2016, 10:47
Did any of you solve the issue, I'm having the same problems. SYS just wont reply.

ks115709
15-09-2016, 11:07
I'm having some problem. It's very terrible support.

drifty
14-09-2016, 19:32
my server been down since friday I have left number of tickets nothing but when a sla log goes up they closed the ticket with in seconds funny init and my server is a dedicated server

JamesS
30-08-2016, 18:24
Quote Originally Posted by aaronmehar
Hey,

I have been trying to get hold of SYS since Friday regarding my server but there has been no reply to my ticket and I have tried to call several times, once I had a answer and was given a number that has turned off for exceptional reason, and now the first number (020 3318 3832) is being picked up, Normally I gave up after listening to the music for 20 minutes, but 1 time had it going on for 80 minutes, which leads me to think noone is there at all..

Any ideas?
What were you contacting them about? They shut their general support over the weekend and monday was a public holiday. The onhly time you get through when they are shut is when it is an outage or hardware failiure.

aaronmehar
30-08-2016, 09:32
Hey,

I have been trying to get hold of SYS since Friday regarding my server but there has been no reply to my ticket and I have tried to call several times, once I had a answer and was given a number that has turned off for exceptional reason, and now the first number (020 3318 3832) is being picked up, Normally I gave up after listening to the music for 20 minutes, but 1 time had it going on for 80 minutes, which leads me to think noone is there at all..

Any ideas?