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When are support open again? Waiting 10+ days for reply.


ularkusut
20-01-2017, 02:36
just be patience and everything will be oke.

Tatyana
19-01-2017, 14:38
Hello!
When can we get the answer? According to Account io6906-ovh. We can not to install OS and can not to work!!!
It is very important, PLEASE give the answer. Why so long? We have paid for VIP Support.

maia
06-01-2017, 12:49
Ah,

I rang in the end - they're on it - hopefully!

LawsHosting
06-01-2017, 11:44
I think they're excited by the new London DC, so expect further weeks delays for replies.

maia
06-01-2017, 10:10
Hi,

I've also got 2 tickets in - been waiting a few days for a response! Is anyone in? !

thao12
05-01-2017, 04:06
about 10 day

theatheist
03-01-2017, 16:48
Been waiting for replies to my support ticket(s) for 10+ days. I'm just wondering if support is currently closed over holidays or when they're back online. I understand there would probably be a backlog but I think 10+ days is ludicrous time to wait from a company as big as OVH.