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USB key assigned to the wrong server


Dani
03-02-2017, 14:37
Hi

My colleague has replied to your ticket.

We will continue on your ticket regarding your order and USB key.

Thanks

Danny

cbadk
03-02-2017, 10:07
Quote Originally Posted by Dani
Hi

I checked through your account and based on your order history we added the USB key to the correct server.

The order was placed for an USB key on the old server of ns351***.

I can see you made another order for the USB key on the new server of ns324***.

Based on your order time, I assume you made the order for the USB on the old server by accident?

Please confirm.

Thanks

Danny
Hi,

Yes, exactly. I can confirm that. I wrote to the support email and in the ticket system 5 mins after the order was placed and before it was delivered. Unfortunately no one saw it. Also, I placed the new order to the "correct" server straight way after the other order and wrote again to support just to make sure. But since I got no response I got kind of worried and now they delivered both orders. So yeah

Best regards,
Claus

Dani
02-02-2017, 23:48
Hi

I checked through your account and based on your order history we added the USB key to the correct server.

The order was placed for an USB key on the old server of ns351***.

I can see you made another order for the USB key on the new server of ns324***.

Based on your order time, I assume you made the order for the USB on the old server by accident?

Please confirm.

Thanks

Danny

cbadk
02-02-2017, 12:26
Hi OVH / SoYouStart

I wanted to upgrade my server to faster one, so I bought a new server and kvm + a usb key to install it with.
Unfortunately when I ordered the usb key for the server it was assigned to the old server( instead of the new one) and now I spent over 36,25(usb key) + 36,25(usb key) + 31,25(kvm) euros, and wrote a ticket about it. The bad thing is that the kvm is only for 24 hours and since i still havent recived any resposnse from the support, I thought I would try here.

Would it be possible to take a look at the ticket? Thanks

Ticket number: 3759239872
Order numbers: SYSIE75299, SYSIE75286, SYSIE75252

Best regards,
Claus Andersen