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Payment and suspension issue


Dani
14-02-2017, 21:16
Quote Originally Posted by theatheist
Danny we're having similar issue on our account (yi1151-sys).

About 20 of our services are suddenly without any notification showing as expired in manager even though they were renewed via the renewal page as far as I am aware. There has been no email notification of any suspensions and they're still active so it looks like there has been an error somewhere.

Usually we just renew services via the following page..
https://eu.soyoustart.com/ie/cgi-bin/order/renew.cgi

If we happen to miss any we immediately get a suspension email and then we renew from that link. However on these occasions it looks like either they have been incorrectly shown as expired or they did not appear in the renew list or notify for expiration?

I have created a support ticket but if you're reading this could you expedite it being looked into please as I can not lose these servers over this error.
Hi

I replied to your thread at:

https://forum.ovh.co.uk/showthread.p...piration-issue

Thanks

Danny

tormeywood
14-02-2017, 17:41
Danni,

We are not aware of any issues with the account? All servers have been renewed, each time they have fallen due. I will call Support shortly.

Regards,

theatheist
14-02-2017, 17:08
Danny we're having similar issue on our account (yi1151-sys).

About 20 of our services are suddenly without any notification showing as expired in manager even though they were renewed via the renewal page as far as I am aware. There has been no email notification of any suspensions and they're still active so it looks like there has been an error somewhere.

Usually we just renew services via the following page..
https://eu.soyoustart.com/ie/cgi-bin/order/renew.cgi

If we happen to miss any we immediately get a suspension email and then we renew from that link. However on these occasions it looks like either they have been incorrectly shown as expired or they did not appear in the renew list or notify for expiration?

I have created a support ticket but if you're reading this could you expedite it being looked into please as I can not lose these servers over this error.

Dani
14-02-2017, 15:36
Hi

@corelux

There is an issue on the payments on your transaction. One of my colleagues will contact you shortly regarding this.

@tormeywood

Your account has a billing issue dating back to 2016. We have sent you several emails about this issue. Did you not receive our emails?

Thanks

Danny

tormeywood
14-02-2017, 14:54
We're having the same issue (om43121-sys). Invalid Account ID or Password. Tried forgot password link, but no email recieved!! Tried emailing support a number of times, but again to no avail / no response!

Koral
14-02-2017, 11:33
Yes, why does it take so long?

corelux
14-02-2017, 11:11
Hello there,

We are having trouble with Accounting and Suspension.
Despite my payment, our services are closed.
We want urgent solution.

cm166983-sys
ns29808.ip-91-121-106.eu

Thank you.