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Very odd renewal/notifcation/expiration issue


theatheist
16-02-2017, 20:26
Any update for ticket please Dan?

theatheist
14-02-2017, 23:18
Thanks, I've replied back if you could check please Dan.

Dani
14-02-2017, 22:44
Hi

I replied to your ticket.

Thanks

Danny

theatheist
14-02-2017, 21:34
Quote Originally Posted by Dani
Hi

Do you have the ticket number?

Based on your account its because the servers are due a renewal.

Thanks

Danny

I think it's 5107947

Dani
14-02-2017, 21:15
Hi

Do you have the ticket number?

Based on your account its because the servers are due a renewal.

Thanks

Danny

theatheist
14-02-2017, 19:08
(yi1151-sys).

About 20 of our services are suddenly without any notification showing as expired in manager even though they were renewed via the renewal page as far as I am aware. There has been no email notification of any suspensions and they're still active so it looks like there has been an error somewhere.

Usually we just renew services via the following page..
https://eu.soyoustart.com/ie/cgi-bin/order/renew.cgi

If we happen to miss any we immediately get a suspension email and then we renew from that link. However on these occasions it looks like either they have been incorrectly shown as expired or they did not appear in the renew list or notify for expiration?

I have created a support ticket but if you're reading this could you expedite it being looked into please as I can not lose these servers over this error.

[EDIT] I have just confirmed the email bug in the Emails section in account. No emails were sent regarding any renewal/suspension of my expired services.