Originally Posted by
Allot
We normally state payment by BACS takes 3-4 working days. In this case it had taken four days and it was processed on Monday morning. When paying by BACS it is always recommended to leave plenty of time. We do apologize for not replying to your emails over the weekend as our support is currently closed during this time.
Allot
Hi Allot,
Yes, I will allow plenty of time next time if paying by BACS, unfortunately Easter bank holidays got in the way this time. I'd like to thank OVH staff for the way that they have courteously and positively followed up on my comments and sorted my payments since the weekend including the pro-active support phone calls. I renewed the server over the weekend via debit card that got the server back online automatically in minutes.
I hope that OVH will be able to offer some presence over the weekend even if it is only half an hour of someone's time on Saturday/Sunday to remotely scan through emails/the forum and give advice - I'm sure that this would ameliorate the the poor karma generated over the weekend and the 'Monday morning' feeling that the support staff have to experience.