OVH Community, your new community space.

Having problems with 500gb USB HDD

10-01-2009, 13:58
What's your distro?

25-12-2008, 23:04

on my server ks35783 i had a USB HDD installed about two weeks ago. The HDD worked fine until yesterday when i found many services on the server were not responding. I traced everything back to accessing the usb hdd, which would cause the application to freeze.

in the dmesg log, i got an error like this:

usb 1-2: reset high speed USB device using ehci_hcd and address 2
usb 1-2: USB disconnect, address 2

i had to order a manual reboot in the control panel as a normal reboot caused ssh to stop responding but the machine was still responding to ping.

after rebooting, the usb hdd was functioning properly, but the problem returns after 2-5 hours of uptime.

Is there anything i can do? I've looked over google with these error messages but can't find anything that would help me specifically. Can anyone who has experienced this error or understands more give me some advice? Perhaps OVH would be gracious enough to look into this problem? Perhaps the usb cable is loose.