[JALZOO]

ive got a feeling maybe oles and gates r in a battle over this.
maybe gates dont want customers trying windows for free for 2 months.
its quite strange how it just vanished from all managers

We were not even given notice or warning of the change either.. Microsoft do infact still offer free trials off windows server 2003 pro on there website:

http://technet.microsoft.com/en-us/w.../bb430831.aspx

So offering the free trial for 2 months and THEN demanding payment for the license is much more understandable.. To be hounest the amount of customers that OVH has and the amount of people using windows server you would think gates would want OVH to have the free trials to promote there operating system thus making them more sales in licenses at the end of the 2 months.

[slayer2005]

So im guessing the 2 month free trial is no longer valid now?.. I think OVH should have implemented a feature to use your own license VIA Control panel before charging people for the license..

What are the options for people who own a legit version of Windows server 2003 Professional R2 License key?.. Why should we have to pay extra for something we already own it makes no sense.

Ovh is ment to be the biggest most popula host.. But such standard things on other hosts such as using your own operating system and using your own serial is not so on OVH?..

ive got a feeling maybe oles and gates r in a battle over this.
maybe gates dont want customers trying windows for free for 2 months.
its quite strange how it just vanished from all managers

[JALZOO]

So im guessing the 2 month free trial is no longer valid now?.. I think OVH should have implemented a feature to use your own license VIA Control panel before charging people for the license..

What are the options for people who own a legit version of Windows server 2003 Professional R2 License key?.. Why should we have to pay extra for something we already own it makes no sense.

Ovh is ment to be the biggest most popula host.. But such standard things on other hosts such as using your own operating system and using your own serial is not so on OVH?..

[pseudonym]

Windows disappeared from my control panel as well!! Wow!!

[slayer2005]

Its done...at last :-)
But server was orderd on the 24,can u please adjust the date sophie.
Many thanks.

[wickedrami]

The option will be available again in your manager by the end of the day.

Can u help me with the issue?
Because fozle seems least interested..

[slayer2005]

The option will be available again in your manager by the end of the day.

6 Configuration of new system 253:00 in progress


tech replied at 10.42am and its now 8.30pm



From : Alexandre
For: rs15461-ovh
Date: 2009-01-02 10:42:48

Hi,

One of our techician is on this problem to correct the
install on you server.

[S0phie]

The option will be available again in your manager by the end of the day.

[slayer2005]

My server wont even load windows on it.
Think im asking for a refund on this 1 in the morning :-(

[Tz-OVH]

So whats the deal with this then?.. We have to mail support for them to manually put winserver back on the re install list? OR is this something that is going to be restored like before? OR do we have to mail support for them to install winserver?.

Put in a ticket or email them to add Win 2003 Web Server to your manager for your specific Server. Once they do, you can do a re-install with it.

[JALZOO]

So whats the deal with this then?.. We have to mail support for them to manually put winserver back on the re install list? OR is this something that is going to be restored like before? OR do we have to mail support for them to install winserver?.

[Andy]

Thats just my username, i use it on all forums i signup too. my sites hosted offshore not ovh

Be sure that you do, since OVH give only one warning before disconnecting your server and ending your contract, with no refund.

[movie-torrentz]

I doubt they will with your display name the one that it is... Illegal torrents are banned on the OVH network.

Thats just my username, i use it on all forums i signup too. my sites hosted offshore not ovh

[Andy]

Can someone add windows to my manager please.

ns37916.ovh.net

I doubt they will with your display name the one that it is... Illegal torrents are banned on the OVH network.

[movie-torrentz]

Can someone add windows to my manager please.

ns37916.ovh.net

[wickedrami]

What's the server name, I'll chase this up.

ns366681.ovh.net

[slayer2005]

You can now reinstall your server and email me at customersupport@ovh.co.uk once it's done to send you the order.

Well its still loading at the moment.

6 Configuration of new system 67:59 in progress

So im thinking it might not be a sucsessful install as its taking a while.



6 Configuration of new system 96:17 in progress

[Tz-OVH]

Why aren't Windows 2003 Web Edition available via the Manager in the first place? I had the same problem and had to wait while it was added manually to my Manager to re-install with Win2003 Web Edition...since I'm paying for it from the 1st DAY onwards, I want it available to me at all times.

[fozl]

What's the server name, I'll chase this up.

[wickedrami]

For the moment if you need Windows and the option is not available in the Manager; you'll need to email support so we can arrange it for you.

Oh yh?
How about this..

It's been 8 days now.. No response watsoeva..




Nd now I am forced to be on linux, an OS i've got no idea about..

Good going Ovh folks.. Keep it up!

[S0phie]

I dont see any reply if your speaking to me sophie.

You can now reinstall your server and email me at customersupport@ovh.co.uk once it's done to send you the order.

[slayer2005]

I've just replied to your email.

I dont see any reply if your speaking to me sophie.

[S0phie]

I've just replied to your email.

[slayer2005]

Ive replied also to the email just so you no heres the info.
rs15461-ovh ns367546.ovh.net win web plz.

[S0phie]

3 days and still no windows - even though I've paid for it!

This is rediculous!

server name? window: basic? pro? plesk?

[S0phie]

Well i have but no one is filling my request.

I've waited since sunday to get a response yesterday and it was that :/
>I'd just like you to confirm that you want to use Windows on the server >ks366179.kimsufi.com?
I didn't expect that and answered yesterday past midnight so i will have to wait another day to get a similar response or someone can send me that invoice to pay it?

We saw that you opened a ticket and then we closed your thread since your request was being processed.

[tastyweat]

For the moment if you need Windows and the option is not available in the Manager; you'll need to email support so we can arrange it for you.

3 days and still no windows - even though I've paid for it!

This is rediculous!

[gased]

Well i have but no one is filling my request.

I've waited since sunday to get a response yesterday and it was that :/
>I'd just like you to confirm that you want to use Windows on the server >ks366179.kimsufi.com?
I didn't expect that and answered yesterday past midnight so i will have to wait another day to get a similar response or someone can send me that invoice to pay it?

[fozl]

Is there a bug or have ovh stopped doing windows in the manager?

For the moment if you need Windows and the option is not available in the Manager; you'll need to email support so we can arrange it for you.

[lacky]

Thanks for the update Oles. Glad to hear response times will be improving! Hope you get any SP Storage issues resolved soon, as I'm looking forward to getting mine.

[slayer2005]

slayer2005 a écrit:
>
> Well the surport over the last few days has been nothing short of
> terrible.
> over 2 days ago i opened the ticket and still no answer.
> Ive had a storage server sitting there now for 5 days nearly.
> And yes its ok saying phone them witch i normally do but hell what is
> the surport ticket surposed to be for.

Kimsufi 8XL & Windows: we are fixing the problem.
Storage & Windows: we are fixing the problem too.

As I said (when I announced), the servers are stables but it's
very new plateforme and the software & the services need a while
to be debugged. We are working on it.

Oles thank you for the reply.
Its just as i said i have a server sitting there for 5 days now witch i cant add and a irrate customer.
I hope it gets fixed really soon and maybe the due date alligned for when its fixed.

[Andy]

> Your guess is as good as mine. OVH need more UK staff and they need it
> to be 24/7/365 because this is stupid. Even just one or two people

as I said 2-3 months ago, we are working on it. we had a large alpha test
24/7 phone support for incident (french) and we are now working on the beta
version of this support. lot of new people will start to work for this
service. we need to make learning, develop the new internal access with
the tools etc. then we will be able to propose it in EN/FR/DE/IT/ES/PL/NL/PT
etc. End of 2009, 100 people will work just for this service. we will need
the feedback to improuv the service. but I will tell you when you can begin
to test, and saying what and why our service is so bad

I will just say one thing, the poorest part of OVH support is the response time. Its worse than poor to say the least. 24 hours for a single response is not right. Previous data centers I have used had support reply times of around 10-20 minutes, thats what I would expect from OVH! Support staff should work with a few support requests at a time, rather than just going around picking one, replying, then moving on and never replying to it again or for a long time.

[oles@ovh.net]

> Your guess is as good as mine. OVH need more UK staff and they need it
> to be 24/7/365 because this is stupid. Even just one or two people

as I said 2-3 months ago, we are working on it. we had a large alpha test
24/7 phone support for incident (french) and we are now working on the beta
version of this support. lot of new people will start to work for this
service. we need to make learning, develop the new internal access with
the tools etc. then we will be able to propose it in EN/FR/DE/IT/ES/PL/NL/PT
etc. End of 2009, 100 people will work just for this service. we will need
the feedback to improuv the service. but I will tell you when you can begin
to test, and saying what and why our service is so bad

[oles@ovh.net]

> *So, listen up OVH...!
> *- 24/7/365 support staff please (including on the phone)!
> - More response on support tickets!
> - More staff at least -looking- on the forums!

you are talking about the "bugs". the "bugs" are very high level
problem since it's our dev/admin team which work on. when we
prepare a very new server, we know that there is some bugs that
we have to fix.

but you are right saying there is no information about "ovh
knows that there is this bug" and "ovh is working on it". I
will ask to add all distributions bugs in
http://travaux.ovh.com/?project=5&status=all&perpage=50

[oles@ovh.net]

slayer2005 a écrit:
>
> Well the surport over the last few days has been nothing short of
> terrible.
> over 2 days ago i opened the ticket and still no answer.
> Ive had a storage server sitting there now for 5 days nearly.
> And yes its ok saying phone them witch i normally do but hell what is
> the surport ticket surposed to be for.

Kimsufi 8XL & Windows: we are fixing the problem.
Storage & Windows: we are fixing the problem too.

As I said (when I announced), the servers are stables but it's
very new plateforme and the software & the services need a while
to be debugged. We are working on it.

[Andy]

snip

And yes its ok saying phone them witch i normally do but hell what is the surport ticket surposed to be for.

Your guess is as good as mine. OVH need more UK staff and they need it to be 24/7/365 because this is stupid. Even just one or two people working at night would be great! Peoples problems could get solved when they are awake.

Just remember, real server admins don't sleep! I know I don't when I have issues with my server thats for sure.

So, listen up OVH...!
- 24/7/365 support staff please (including on the phone)!
- More response on support tickets!
- More staff at least looking on the forums!

Do this and you will be the best provider around for sure Support is the only thing letting you down.

[slayer2005]

Well the surport over the last few days has been nothing short of terrible.
over 2 days ago i opened the ticket and still no answer.
Ive had a storage server sitting there now for 5 days nearly.
And yes its ok saying phone them witch i normally do but hell what is the surport ticket surposed to be for.

[Andy]

I know this may be off-topic, but does anyone know if any OVH staff are working today, or not until after the new year? I'm still waiting on my order I did a few days ago for an i7, and a response from them since this morning.

Phone them. If they're open someone will answer.

[Ixel]

I know this may be off-topic, but does anyone know if any OVH staff are working today, or not until after the new year? I'm still waiting on my order I did a few days ago for an i7, and a response from them since this morning.

[tastyweat]

Looks like you can no longer get free Win Server 2003 Std for 2 months as we have been able to for the past 6 months (as long as I've been using OVH).

We now have to pay for the licenses from the get-go.

Still no option for own licenses - I have an MSDN subscription

[wickedrami]

Whts wrong wid these lot?

[Tz-OVH]

I lost a few days just waiting for them to add Win 2003 Wed Edition to my Manager so I could re-install and pay for it. I ended up with downtime waiting to pay THEM.

[tastyweat]

Nope - and still no reply from the support incident ticket I opened.

I have a server sitting here useless.

It's a shame OVH tech support is so useless. The servers and bandwidth are usually quite good - but if something goes wrong, then you're screwed What do you want to bet they won't even compensate for the downtime... like the 3 servers I've had which have been unusable due to NIC hardware failure - no help from OVH.

[slayer2005]

Still no comment from ovh?>

[tastyweat]

Urgh... I need to install windows on this server - I have accounts to set up.

[slayer2005]

theres a bug :-)

And you no this for sure?
Hope so :-)

[iand]

Is there a bug or have ovh stopped doing windows in the manager?

theres a bug :-)

[slayer2005]

Is there a bug or have ovh stopped doing windows in the manager?