[Winit]

Could you email the details of your server and the problem you're having to customersupport@ovh.co.uk please, and I'll see what the situation is.

I'm still waiting for a response from Marc.

[Ekorkmaz]

Ekorkmaz, did you try restricting auto negotiation? Ie modprobe e1000 AutoNeg=0x020 or ethtool eth0 -s speed 1000 autoneg off?

Thanks but yeah i tried that already ages ago it just makes it lose the internet connection.
Ovh is providing me with a replacement server within the next 24 hours

[Myatu]

Ekorkmaz, did you try restricting auto negotiation? Ie modprobe e1000 AutoNeg=0x020 or ethtool eth0 -s speed 1000 autoneg off?

[Ekorkmaz]

I Opened this as you locked my other thread,
Now what you try to digg some dirt from my server and find a reason to suspend me? Who gave you permission to access my server in the first place? how do you know i stored them files on the server is it your job to police files? Them 6 files where not placed there by me let someone else be the judge of that.
Is this how your service works then, you find a copyright infringing material you do not ask us any questions about how it got there and do not care about our loss and suspend the server?

[fozl]

This is very worrying. I have exactly the same issue as you.

I have EG Max yet it is only capable of 100Mb/s OVH to OVH.

My support ticket has been open for ten days now. So far they have changed the motherboard because they found errors on NIC but it didn't solve the problem. Often I have to wait 2-3 days before I receive a response to support ticket.

It sounds like they're trying to trick their customers.

Could you email the details of your server and the problem you're having to customersupport@ovh.co.uk please, and I'll see what the situation is.

[fozl]

I ordered an EG Large server from ovh last month,
First day everything was fine and with tests i was able to transfer up to 30mb/s 70mb/s from internet to ovh and ovh to ovh.
Im aware i have 100mbps ovh to internet, but the problem here is ovh did something which cut my speed to 100mbps both ovh to ovh and internet to ovh now my service is suffering a problem and my customers are unable to store backup there files quick enough.

The situation as of your post was that the server was up and running, the OVH to Internet speed was 100Mbps.

The "OVH to OVH" bandwidth issue is a Level 2 incident. Even after several explanations from our engineers regarding this you failed to understand that a Level 2 intervention is very different from a Level 1 intervention which is when the server is completely unavailable. However after your claims for compensation we tried to collect information about the use of your server and found the content below hosted in your server:

>> 720M Cold.Case.S06E18.PROPER.HDTV.XviD-NoTV
>> 351M Cops.S21E24.HDTV.XviD-iHT
>> 707M Criminal.Minds.S04E19.HDTV.XviD-LOL
>> 719M CSI.Miami.S07E19.HDTV.XviD-LOL
>> 708M CSI.New.York.S05E19.HDTV.XviD-LOL
>> 716M Desperate.Housewives.S05E18.HDTV.XviD-XOR
>> 1.1G Dollhouse.S01E06.HDTV.XviD-LOL
>> 1.4G Doubt.DVDRip.XViD-PUKKA

among many others.

Ovh do not condone the use of our servers to breach copyright law. The server in question should have been suspended as soon as this was found to be the case, and the issue is certainly not something you can claim compesation for. The server will now be suspended.

[Ekorkmaz]

This is very worrying. I have exactly the same issue as you.

I have EG Max yet it is only capable of 100Mb/s OVH to OVH.

My support ticket has been open for ten days now. So far they have changed the motherboard because they found errors on NIC but it didn't solve the problem. Often I have to wait 2-3 days before I receive a response to support ticket.

It sounds like they're trying to trick their customers.

I agree, they have been wasting my time for a while but i cant afford to move another host right now especially transfering files again.
They say they are fixing it but if they realy wanted to do they can fix it within minutes if not hours and not ignore our problems. They trick us like its our fault this happened and they told me ovh to ovh wouldnt be needed by me anyway 100mbps sla was delivered Why would i order a server like this if i didnt need ovh to ovh and internet to ovh to be fast? and before if i had a customer sending my server documents the bandwidth wouldnt be effected and was fast but now i get nothing but complaints from my own customers about upload speeds to my server and also downloading from my server as both the lines are effected

[Winit]

This is very worrying. I have exactly the same issue as you.

I have EG Max yet it is only capable of 100Mb/s OVH to OVH.

My support ticket has been open for ten days now. So far they have changed the motherboard because they found errors on NIC but it didn't solve the problem. Often I have to wait 2-3 days before I receive a response to support ticket.

It sounds like they're trying to trick their customers.

[ruperthair]

isnt this false advertising?

I think it's just a mistake. I'd expect it to get a response from your post tomorrow. It is very poor that the support process has let you down though.

im thinking if i should just cancell my server and order a new one and transfer my files there because of this

I think this will only delay things more.

[Ekorkmaz]

They havent done anything to help me and seems like they wont because they dont realy care isnt this false advertising? im thinking if i should just cancell my server and order a new one and transfer my files there because of this

[ruperthair]

This is shockingly bad! My experiences with OVH support have also been poor, but you get what you pay for, as they say.

Have they changed the cable? Could be as simple as that.

[Ekorkmaz]

continued as i couldnt fit it in one thread:


I recieved an email 2 hours later

Your ticket has been assigned with an incident number #234.

Network Connection 100M/s - 1 G/s switch problems one
summons EG servers - inquest in progress

We will inform you shortly regarding the resolution of the
incident.

4 days later 2009-03-23 12:05:58 after recieving no reply i told them:

You said you will inform me shortly, another 4 days has
passed by

I was ignored for a few more days (note that iv been looking at my emails every few hours the past few days to see if i recieve a reply):

On 2009-03-30 11:36:26 i recieved a reply from them:

Hi,

do you know that 1 G/s between is only foor OVH Server to
OVH Server and that this option is not guaranteed.

So you are attached on this
Network Connection 100M/s - 1 G/s switch problems one
summons EG servers - inquest in progress

And you will receive an message when we found an solution
for this.

Best regards,
Angie

You see, they are still treating me like i didnt know what i was talking about.

i told them i paid for a 1gbps connection internet to ovh and ovh to ovh and what they are doing is false advertising there products.

on 2009-03-30 12:05:10 i recieved another reply:

Please let this ticket on your side and wait that the
system will update this.

If you need talk about this problem you can contact
customer support in ovh.co.uk.

Best regards,
Angie

They are ignoring me... i told them would i be conpensated for this, i even reinstalled my server provided them with many results and waited weeks for my situation to be resolved which has no fault of my own and the problem is on there side.

On 2009-03-30 13:44:09 i recieved a reply:

Hi,

no you will not be compensated for this because the fact to
not have 1 G /s between your OVH Server and another OVH
Server made no loss in the usage of your server.

Your server is UP and the SLA for this server is only
provided for the connection to internet:
OVH to Internet 100 Mbps
SLA Premium
( on all infrastructure )

and you have 100M/s to internet.

OVH to OVH 1 Gbps <= this one have no SLA and this
will not influence the usage of your server.

So as sayd in the bugtracker: we research why you not can
do 1 G/s between ovh and ovh server.
Now you have closed SSH and we can no more longer do tests
to solve this.

Best regards,
Angie

Also note i changed the ssh password as they where looking arround my files without my permission (most of them are my customers private files and they wouldnt be happy if they knew this) then i provided them with my root password and told them they can do as much tests as they like ovh to ovh and internet to ovh connection is very important for me how else are files sposed to be transfered to my site at high speed and when downloading a file the upload speed is effected now and before it was not effected.


on 2009-03-30 14:39:07 i recieved another reply

But you have only 1 G/s between OVH and OVH.
Between Internet & your server: you have 1 G/s ( if the
server who was external on ovh can made 1 G )

Only in SLA is: your server to internet : 100 M/bs and this
will work.
The other problem: as say a lot of times now -> you're
attached on

incident number #234.

and research is in progress.

Best regards,
Angie

and right after that:

As your 1G /s OVH -> OVH has no SLA -> has no delay to
been solved.

Best regards,
Angie

and when i questioned them they told me to contact customer support which tells me there is an insident report already.
Now im stuck in the middle of this and my situation has not been resolved im not being taken seriously as a customer, being ignored, im suffering a huge loss and no one is helping me.

What the hell am i sposed to do?

[Ekorkmaz]

I ordered an EG Large server from ovh last month,
First day everything was fine and with tests i was able to transfer up to 30mb/s 70mb/s from internet to ovh and ovh to ovh.
Im aware i have 100mbps ovh to internet, but the problem here is ovh did something which cut my speed to 100mbps both ovh to ovh and internet to ovh now my service is suffering a problem and my customers are unable to store backup there files quick enough.

I contacted ovh March 16th (2-3 days after my server setup) asking why the connection will not go over 100mbps anymore, after a few emails on March 19th they opened an insident ticket.

I contacted them many times, they asked me to do some tests i provided results and in the tests it is obviouse they did something and they kept treating me like i do not know what i paid for mensioning

when it have works before, it will works now.
We have not changed you switch, we have not made
deplacement of server or other manipulation on your network
connexion.

So when you need that I check and find out an problem or an
solution:

I need an file on your server that I can get to another
server
when it have works before, it will works now.
We have not changed you switch, we have not made
deplacement of server or other manipulation on your network
connexion.

So when you need that I check and find out an problem or an
solution:

I need an file on your server that I can get to another
server

How unproffesional is that? they also showed me some error logs about segmentation faults and i explained that those seg faults were due to the limit bug in the kernel it was using, those went away after upgrading to newer kernel and the tcp treason was also an affect of that kernel.
I told them

It is connected at 100MB/s which means the max throughput
it can ever get is 100MB/s.
When the machine was first provided it was connecting at
gigabit but it was on and off, the syslog log files show it
going from 1000MB/s to 100MB/s.
It finally stabilized at 100MB/s.
This could be switch/port error/config.
Cable problems/kinks/wrong cable type.
Adapter Hardware Failing
Something to do with your compiled Kernels.
Below are some details
Note: When trying to force to 1000MB/s with ethtool the
link fails to estabilish and must be hard restarted to
resume connections.

-----------------------------------------------------------
-----------------------------------------
List (Network) Hardware
-----------------------------------------------------------
-----------------------------------------

ns206304:~# lshw -C network

*-network
description: Ethernet interface
product: 82566DC Gigabit Network Connection
vendor: Intel Corporation
physical id: 19
bus info: pci@0000:00:19.0
logical name: eth0
version: 02
serial: 00:1c:c0:a7:68:04
size: 100MB/s
capacity: 1GB/s
width: 32 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list ethernet
physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd
autonegotiation
configuration: autonegotiation=on broadcast=yes
driver=e1000e driverversion=0.3.3.3-k6 duplex=full
firmware=1.1-0 ip=94.23.45.198 latency=0 link=yes
multicast=yes port=twisted pair speed=100MB/s
*-network DISABLED
description: Ethernet interface
physical id: 3
logical name: dummy0
serial: c2:fd:51:ac:fe:2b
capabilities: ethernet physical
configuration: broadcast=yes






-----------------------------------------------------------
-----------------------------------------
ethtool - Display or change ethernet card settings
Note: When trying to force to 1000MB/s with ethtool or
mii-tool the link fails to estabilish and must be hard
restarted to resume connections.
Note: Mii-tool is not compatible with this adapter and
configuration reports invalid data and bad io.
-----------------------------------------------------------
-----------------------------------------

ns206304:~# ethtool eth0
Settings for eth0:
Supported ports: [ TP ]
Supported link modes: 10baseT/Half 10baseT/Full
100baseT/Half 100baseT/Full
1000baseT/Full
Supports auto-negotiation: Yes
Advertised link modes: 10baseT/Half 10baseT/Full
100baseT/Half 100baseT/Full
1000baseT/Full
Advertised auto-negotiation: Yes
Speed: 100Mb/s
Duplex: Full
Port: Twisted Pair
PHYAD: 1
Transceiver: internal
Auto-negotiation: on
Supports Wake-on: pumbag
Wake-on: g
Current message level: 0x00000001 (1)
Link detected: yes






-----------------------------------------------------------
-----------------------------------------
System log looking for link speeds over all recorded logs
(logs gunzipped)
Note: Look used to be gigabit and started flip flopping the
first 2 days of having it.
Since then it has been 100Mbps
-----------------------------------------------------------
-----------------------------------------

ns206304:~# grep "Link is Up" syslog*
syslog.6: Mar 12 00:43:40 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.5: Mar 12 02:02:04 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.5: Mar 12 02:50:59 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.5: Mar 12 03:58:33 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.5: Mar 12 04:14:46 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.5: Mar 12 04:52:30 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.5: Mar 13 05:15:47 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:07:51 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:08:00 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:08:45 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:08:48 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:08:58 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:10:10 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:10:29 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:10:45 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:10:49 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 1000 Mbps Full Duplex Flow Control: None
syslog.4: Mar 13 23:32:22 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.2: Mar 15 22:43:12 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.2: Mar 16 04:05:52 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.1: Mar 16 21:06:03 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.1: Mar 16 22:53:15 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.1: Mar 17 00:57:17 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog.1: Mar 17 02:09:24 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None
syslog: Mar 18 20:46:58 ns206304 kernel: 0000:00:19.0:
eth0: Link is Up 100 Mbps Full Duplex Flow Control: None







-----------------------------------------------------------
-----------------------------------------
Speed test from your server using wget (Average 10.89 MB/s)
Note: download speed tests were performed after disabling
anything that would be using bandwidth
-----------------------------------------------------------
-----------------------------------------

ns206304:~# wget ftp://ns201352.ovh.net/test.bin
--19:59:47-- ftp://ns201352.ovh.net/test.bin
=> `test.bin.2'
Resolving ns201352.ovh.net... 91.121.118.183
Connecting to ns201352.ovh.net|91.121.118.183|:21...
connected.
Logging in as anonymous ... Logged in!
==> SYST ... done. ==> PWD ... done.
==> TYPE I ... done. ==> CWD not needed.
==> PASV ... done. ==> RETR test.bin ... done.
Length: 104,857,600 (100M) (unauthoritative)

100%[====================================>] 104,857,600
11.21M/s ETA 00:00

19:59:56 (10.89 MB/s) - `test.bin.2' saved [104857600]






-----------------------------------------------------------
-----------------------------------------
Speed test from your server using latest compiled aria2c
and patches 32 segments(Average 7.7 MB/s)
Note: download speed tests were performed after disabling
anything that would be using bandwidth
-----------------------------------------------------------
-----------------------------------------

ns206304:~# aria2c -s32 ftp://ns201352.ovh.net/test.bin

2009-03-19 20:00:18.015089 NOTICE - File already exists.
Renamed to ./test.bin.3.
[#1 SIZE:96.8MiB/100.0MiB(96%) CN:8 SPD:6426.65KiB/s]
2009-03-19 20:00:33.842787 NOTICE - Download complete:
./test.bin.3

Download Results:
gid|stat|avg speed |path/URI
===+====+===========+============================= =========
====================
1| OK| 7.7MiB/s|./test.bin.3

Status Legend:
(OK):download completed.