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server renewal payment issue


Neil
15-04-2009, 11:03
Quote Originally Posted by gregoryfenton
All sorted, I shouted at the credit card company this morning.

It's amazing how fast they fix issues when you tell them you're going to cancel the card
You most likely have the emails, but just to let you know we did receive the payment. As always with payment issues though, if you do have problems please contact us.

gregoryfenton
14-04-2009, 15:12
All sorted, I shouted at the credit card company this morning.

It's amazing how fast they fix issues when you tell them you're going to cancel the card

Andy
12-04-2009, 19:56
Happy Easter to you too. I hope this gets resolved quickly.

gregoryfenton
12-04-2009, 19:45
I just emailed them from the manager.

Thanks and happy Easter Andy

Andy
12-04-2009, 19:42
Don't panic, your server data won't disappear. After the renewal date you have 5 days before the server is "wiped". However I understand the urgency. All I can suggest is that you e-mail support now and phone them on Tuesday as early as you can (I believe they are closed tomorrow, bank holiday).

gregoryfenton
12-04-2009, 19:22
Hi

ns200313

I need to renew this server by the 14th.

My credit card was renewed recently and is having issues.

I wanted to pay with a different credit card (not my card) but the payment system won't let me fill in the cardholder address details.

Is there a way to do this? Obviously this is a matter of some urgency.