[chris_61]

If you have a problem with the password, we can send you a way to reset it through your email. If you want, you could call us to rule out any other possibility. Otherwise, you'll have to get access to your email account to receive the new password.

That wont be necessary for him i set it up he is new to this whole website thing but i told him what it is he has to do

[marks]

If you have a problem with the password, we can send you a way to reset it through your email. If you want, you could call us to rule out any other possibility. Otherwise, you'll have to get access to your email account to receive the new password.

[Andy]

Your NIC Handle should look like this:

AB1234-OVH

AB is generally your initials, and 1234 is random, then -OVH at the end.

[kickjack]

no. i cant get onto my email from where i am

just to check, is my nichandle just my user name. what should it look like

[Andy]

Have you tried resetting your password? https://www.ovh.co.uk/cgi-bin/nic/nicPassword.cgi

[kickjack]

I have tried to log into the control panel with my username and password but it is not working, i know for definite that these are my username and password. does anyone have any ideas