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15-05-2009, 18:53
Now that the USB disk is back, I've gone through the ticket about this issue.
I can tell you that, if the engineers took off the wrong one is because the keys for the engineers to access the server were removed, so they had to do the intervention "blind". If the key was there, I'm sure the error would have been avoided.
I agree that, a tag system for the USB drives, as some of you have suggested, would help on that (which we'll take into account for the future), but the main point is the one above.
Another different thing I would like to comment is about using a Kimsufi server to place what, it looks like by your reaction, such a mission critical application.
We'll never get tired of explaining that the idea of a Kimsufi server is a personal server for small/personal applications. Not to host a 24/7 application or critical mission application for business. To do that, you should go for the PRO range.
It's not just a matter of better hardware features (processing power, RAID disks, bigger disks, ... ) or bandwidth (better speeds, priority traffic over other non-PRO servers, ...) but also the intervention SLA.
I'm sure everybody understands that the Intervention times for issues on PRO servers are far much better than for Kimsufis and RPSs. Also, for PRO servers there a compensations if we don't comply with the SLA, which don't exist for Kimsufis or RPS.
It's not that we neglect the responsibilities towards those servers at all, but there is just a difference of products and servers.
Hope this helps to understand things better from now and on.
I can tell you that, if the engineers took off the wrong one is because the keys for the engineers to access the server were removed, so they had to do the intervention "blind". If the key was there, I'm sure the error would have been avoided.
I agree that, a tag system for the USB drives, as some of you have suggested, would help on that (which we'll take into account for the future), but the main point is the one above.
Another different thing I would like to comment is about using a Kimsufi server to place what, it looks like by your reaction, such a mission critical application.
We'll never get tired of explaining that the idea of a Kimsufi server is a personal server for small/personal applications. Not to host a 24/7 application or critical mission application for business. To do that, you should go for the PRO range.
It's not just a matter of better hardware features (processing power, RAID disks, bigger disks, ... ) or bandwidth (better speeds, priority traffic over other non-PRO servers, ...) but also the intervention SLA.
I'm sure everybody understands that the Intervention times for issues on PRO servers are far much better than for Kimsufis and RPSs. Also, for PRO servers there a compensations if we don't comply with the SLA, which don't exist for Kimsufis or RPS.
It's not that we neglect the responsibilities towards those servers at all, but there is just a difference of products and servers.
Hope this helps to understand things better from now and on.