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15-05-2009, 13:01
For such matters, the forum is not the ideal place as we don't give direct support here. The forum is for the community around OVH, for things that could be useful now on in the future.
Direct support is given on the phone (020 7252 2310) and by email (customersupport@ovh.co.uk). By the way, we do answer all the emails that get to our email inbox. We do receive a lot of spam which we delete, hopefully there was no confusion made and your email was delete by mistake (honestly, I hardly believe that that has happened as we check them manually one by one). And, as Andy said, we are here Mon-Fri 9am to 6pm. We do answer all the emails in a maximum of 24 hours (weekdays), and normally much quicker than that.
This is regarding your complains about out customer service.
And regarding your issue: apart from that the services can be delivered up to 72 hours after the order has been accepted (that's just normal and it's in our the terms and conditions), you're server was actually delivered in less than 1 hour. It's just that there was a problem with the email (???)
hopefully, this clears up all the issues posted in this thread
cheers!
14/05/2009 14:54:50 [ns302569.ovh.net] Server nO. 78681 installed
Direct support is given on the phone (020 7252 2310) and by email (customersupport@ovh.co.uk). By the way, we do answer all the emails that get to our email inbox. We do receive a lot of spam which we delete, hopefully there was no confusion made and your email was delete by mistake (honestly, I hardly believe that that has happened as we check them manually one by one). And, as Andy said, we are here Mon-Fri 9am to 6pm. We do answer all the emails in a maximum of 24 hours (weekdays), and normally much quicker than that.
This is regarding your complains about out customer service.
And regarding your issue: apart from that the services can be delivered up to 72 hours after the order has been accepted (that's just normal and it's in our the terms and conditions), you're server was actually delivered in less than 1 hour. It's just that there was a problem with the email (???)
hopefully, this clears up all the issues posted in this thread
cheers!
14/05/2009 14:54:50 [ns302569.ovh.net] Server nO. 78681 installed