[IainK]

Thank you very much for confirming this Oles It's much appreciated!

So every server is unqiue, no per customer or per project it's per server. Glad to hear it

[Andy]

> So, if I make 101Mbps+ outside of the server for just 1 second, I get
> changed to noSLA mode?

no. it's full manual check and a humain decision. I see the mrtg and
take the decision. 1 second I don't see it.

I see, thank you for clearing that up. So I could use 1Gbps for 1 hour but never go above 100Mbps again and I wouldn't be put on noSLA? It seems a human would be fairer than a machine would at deciding who goes on no SLA.

[oles@ovh.net]

> So, if I make 101Mbps+ outside of the server for just 1 second, I get
> changed to noSLA mode?

no. it's full manual check and a humain decision. I see the mrtg and
take the decision. 1 second I don't see it.

[Andy]

Andy a écrit:
>
> oles@ovh.net;2720 Wrote:
>> Andy a écrit:
>> >
>> > OK, that is much clearer.
>> >
>> > But one more question...
>> >
>> > What determines if you get put onto noSLA or not? How often and for
>> how
>> > long do you have to break the 101Mbps limit for, for this to land you
>> in
>> > noSLA mode?
>>
>> I check every X days all servers.
>
> Yes, but what is the limit before we get put into noSLA.

101Mbps

> For example if I have a 1Gbps server, and I use 200Mbps for 20 minutes,
> does that put me in noSLA mode? Or do I have to use more than 101Mbps
> for so long?

101Mbps, but I can see how do you use the trafic. if you make the
backup I see it and I don't care about it. But if you make > 101Mbps
to the outside of the ovh, I will switch to noSLA.

So, if I make 101Mbps+ outside of the server for just 1 second, I get changed to noSLA mode?

[oles@ovh.net]

Andy a écrit:
>
> oles@ovh.net;2720 Wrote:
>> Andy a écrit:
>> >
>> > OK, that is much clearer.
>> >
>> > But one more question...
>> >
>> > What determines if you get put onto noSLA or not? How often and for
>> how
>> > long do you have to break the 101Mbps limit for, for this to land you
>> in
>> > noSLA mode?
>>
>> I check every X days all servers.
>
> Yes, but what is the limit before we get put into noSLA.

101Mbps

> For example if I have a 1Gbps server, and I use 200Mbps for 20 minutes,
> does that put me in noSLA mode? Or do I have to use more than 101Mbps
> for so long?

101Mbps, but I can see how do you use the trafic. if you make the
backup I see it and I don't care about it. But if you make > 101Mbps
to the outside of the ovh, I will switch to noSLA.

[Andy]

Andy a écrit:
>
> OK, that is much clearer.
>
> But one more question...
>
> What determines if you get put onto noSLA or not? How often and for how
> long do you have to break the 101Mbps limit for, for this to land you in
> noSLA mode?

I check every X days all servers.

Yes, but what is the limit before we get put into noSLA.

For example if I have a 1Gbps server, and I use 200Mbps for 20 minutes, does that put me in noSLA mode? Or do I have to use more than 101Mbps for so long?

[oles@ovh.net]

Andy a écrit:
>
> OK, that is much clearer.
>
> But one more question...
>
> What determines if you get put onto noSLA or not? How often and for how
> long do you have to break the 101Mbps limit for, for this to land you in
> noSLA mode?

I check every X days all servers.

[Andy]

OK, that is much clearer.

But one more question...

What determines if you get put onto noSLA or not? How often and for how long do you have to break the 101Mbps limit for, for this to land you in noSLA mode?

[oles@ovh.net]

> Whats the max speed we can have on noSLA?

1Gbps

> Whats the max connections we can have on noSLA?

1Gbps

what is sla ?
you have 100Mbps or 1Gbps between your server and
our network.
our network have the peerings and the transit.
there is no limit

what is the nosla ?
you have 100Mbps or 1Gbps between your server and
our network.
our network have the peerings and the transit.
there is no limit on the peering 24h per day.
there is no limit on the transit between 11pm and 9am.
there is a limit 20Mbps per server AND per each transit
between 9am and 11pm. we have 5 transit, so 5x20Mbps
on the transit PER server.

extremiste situations:
- if you use ALL our network to ALL directions, there
is no limit for you in SLA and noSLA.
- if you use a dedicated server only to reach 1 direction
for example T-System (and nothing else), you will be limited
to 20Mbps, because you don't use any others connexion.

I have the noSLA dedicated servers using 200-300Mbps
during 12 hours and 120Mbps the rest of the day.

[Andy]

IainK a écrit:
>
> All this says to me is:
> 1 server = 100mbit.
> 2 servers = 101mbit, or worse, limited per connection *sigh.

there is no limit per connexion. I proposed it, but
the customers said it's a bad idea. so I removed it.

So what is the limit? We have so many mixed views and ideas on this, that we don't know what is right or wrong anymore.

Whats the max speed we can have on noSLA?
Whats the max connections we can have on noSLA?

We need examples of how this works or we cannot understand it. Not everyone is as technically minded as the people who run the network.

[oles@ovh.net]

IainK a écrit:
>
> All this says to me is:
> 1 server = 100mbit.
> 2 servers = 101mbit, or worse, limited per connection *sigh.

there is no limit per connexion. I proposed it, but
the customers said it's a bad idea. so I removed it.

[Andy]

Alright, I'm seriously confused with this noSLA stuff!

I have read about 3 or 4 "ideas" of what it's about, but no one can confirm anything for sure.

So either will someone from OVH please post an official reply, or I'm going to attempt to get in touch by writing and get an explanation in plain english once and for all.

I make of it:
> 1 Server = 100Mbit Total
> 2 Servers = 101Mbit Total

But this is "per customer OR per project"? What's that meant to mean? I have a server for one site, a server for another, seperate projects, so I get 100mbit each? or not?
Needs clarifying!

This is exactly my point. We need an official reply with official answers and examples. Its no good us guessing all the time.

[IainK]

Alright, I'm seriously confused with this noSLA stuff!

I have read about 3 or 4 "ideas" of what it's about, but no one can confirm anything for sure.

So either will someone from OVH please post an official reply, or I'm going to attempt to get in touch by writing and get an explanation in plain english once and for all.

I make of it:
> 1 Server = 100Mbit Total
> 2 Servers = 101Mbit Total

But this is "per customer OR per project"? What's that meant to mean? I have a server for one site, a server for another, seperate projects, so I get 100mbit each? or not?
Needs clarifying!

[Bruno]

----- between 0h y 9h -10Mbps per connection
----- between 9h y 15h - from 5Mbps to 500Kbps per connection
----- between 15h y 21h - 500Kbps per connection
----- between 21h y 23 - from 500Kbps to 5Mbps per connection
----- between 23H y 24h - 10Mbps per connection

Its outdated. Throw it away

[Bruno]

Defeats the point of 1Gbps then doesn't it... If you use 101Mbps+ then you get put into noSLA, meaning max 100Mbps if its 20Mbps x 5 carriers. It means 1Gbps unlimited is not possible

You forgets the peerings...

[R0b]

OVH posted their first information about SLA at the end of 2007, they legally have 30 days to communicate this to the user, be it via email/fax/website/forum. The way it is worded in the contract they dont have to ask whether the customer agrees to the changes, they simply give them the option to terminate the contract should they not be in agreement.

The Supplier shall be entitled to amend the Conditions at any time by giving notice
to the Customer at least 30 days before the changes take effect, such notice to be
given by email or by notification on the Supplier’s website. Upon receipt of such
notice, the Customer shall be entitled to terminate the Contract with effect from
the date of the notice, such termination to be notified to the Supplier no later than
30 days from the date of the notice (time being of the essence). The Customer shall
not be entitled to any refund of the fees and shall remain liable for any fees
previously due. Failure to give such notice of termination shall be deemed
acceptance of the new Conditions. Any renewal of the Services shall be subject to
the Supplier’s Conditions current at the date of renewal.

As for the 1Gbit they can give it, but with noSLA if you use over 101Mbps - It IS unlimited as they don't say "you can only transfer 100GB per month" however there are certain factors that need to be taken in to account.

And with that I'm off

[Andy]

Normally there is a clause in any contract that states they reserve the right to modify the contract at any given time.... from what I can see it is clause 3.2

Yes but they must notify you of the changes in good time.

100Mbps of bandwidth costs about €1000 a month if maxed out. However, they should not offer 1Gbps unlimited if they cannot give it. It must be specifically stated that limits are in effect.

[BELLonline]

Yeah there is nothing in the contract about how the noSLA works so they can modify that at any time. OVH are better than a lot of hosts that oversell, some will just cap servers that average over 20Mbps or so to 10Mbps - at least you get a full 100Mbps if you only have one server with OVH, it's almost like having dedicated bandwidth if you have one server - and 100Mbps of dedicated bandwidth is at least £300-£500 a month normally.

[R0b]

I'm pretty sure this has been changed as stated in other threads. Especially as oles just posted above. Also the noSLA changes were brought in after I joined, thus they could not have been in the contract I agreed to.

Normally there is a clause in any contract that states they reserve the right to modify the contract at any given time.... from what I can see it is clause 3.2

The Supplier reserves the right at any time and from time to time to amend,
improve or correct the Services, Software and/or Hardware (or any part thereof)

[BELLonline]

Thanks for clarifying that

[Andy]

Hi Andy,

I've done some digging around on the the main OVH website and found this:-



I think that they are covered because they will provide you with Gbit speeds however during the night you will be limited to 10Mbps per connection (not carrier) at night and during the day you will possibly receive 5 3 or 1 Mbps per connection.

----- between 0h y 9h -10Mbps per connection
----- between 9h y 15h - decreases from 5Mbps to 500Kbps per connection
----- between 15h y 21h - 500Kbps per connection
----- between 21h y 23 - increases from 500Kbps to 5Mbps per connection
----- between 23H y 24h - 10Mbps per connection

If you can take a look at the contract you agreed to when you signed up, it should state something about it there

I'm pretty sure this has been changed as stated in other threads. Especially as oles just posted above. Also the noSLA changes were brought in after I joined, thus they could not have been in the contract I agreed to.

[R0b]

Hi Andy,

I've done some digging around on the the main OVH website and found this:-

We will change next week our site et propose SLA bandwidth
if you use less that 101Mbps. So there is no more trafic
limite in OVH. If you use more that 101Mbps (for your
projet, so you have more that 2 serveurs or you have 1
gigabit server and you use in total > 101Mbps), you CAN
(but not sure) be switched to noSLA trafic.

What is SLA trafic ?
You have 100Mbps or 1Gbps trafic include in your server.
You can make "10Mbps per connexion" 24 hours per day.

What is noSLA trafic ?
You have 100Mbps or 1Gbps trafic include in your server.
You can make "10Mbps per each connexion" during the night
and in the day you will have 5Mbps, 3Mbps, 1Mbps or less
PER CONNEXION.

I think that they are covered because they will provide you with Gbit speeds however during the night you will be limited to 10Mbps per connection (not carrier) at night and during the day you will possibly receive 5 3 or 1 Mbps per connection.

----- between 0h y 9h -10Mbps per connection
----- between 9h y 15h - from 5Mbps to 500Kbps per connection
----- between 15h y 21h - 500Kbps per connection
----- between 21h y 23 - from 500Kbps to 5Mbps per connection
----- between 23H y 24h - 10Mbps per connection

GBit example:-

If for example 100 users with 10mbit decided to download at 08:00 hrs, they would all get 10mbit, however if they decided to download at 09:30 they would get 5mbit each, meaning that you would need 200 users to max out your GBit etc...

If you can take a look at the contract you agreed to when you signed up, it should state something about it there

[Andy]

Andy, I think he is saying that 5 x 20 does not equal 1000....

If you see Oles statement he says that noSLA is where you are limited to 20Mbit per carrier, OVH working together with a total of 5 carriers, in other words no matter what sort of server you have you will be limited to 100Mbit.

Defeats the point of 1Gbps then doesn't it... If you use 101Mbps+ then you get put into noSLA, meaning max 100Mbps if its 20Mbps x 5 carriers. It means 1Gbps unlimited is not possible, therefore its false advertising. I suggest OVH look at this and make it clear in their terms and conditions if they are going to do this. If they don't, they could see someone take court action against them for false advertising.

Just my 2p...

[R0b]

Andy, I think he is saying that 5 x 20 does not equal 1000....

If you see Oles statement he says that noSLA is where you are limited to 20Mbit per carrier, OVH working together with a total of 5 carriers, in other words no matter what sort of server you have you will be limited to 100Mbit.

[Andy]

5x20 = 1000 ? :-)

Check your maths

[Bruno]

What if you have a 1Gbps server? Does that limit it to 100Mbps full stop? 5x20Mbps = 100Mbps?

5x20 = 1000 ? :-)

[Andy]

Andy a écrit:
>
> SLA = No limits
> noSLA = Limited to 20Mbps per connection per carrier.

noSLA = no limit on peering, limit 20Mbps per serveur per carrier
we have 5 carriers => 100Mbps

What if you have a 1Gbps server? Does that limit it to 100Mbps full stop? 5x20Mbps = 100Mbps?

[oles@ovh.net]

Andy a écrit:
>
> SLA = No limits
> noSLA = Limited to 20Mbps per connection per carrier.

noSLA = no limit on peering, limit 20Mbps per serveur per carrier
we have 5 carriers => 100Mbps

[Andy]

SLA = No limits
noSLA = Limited to 20Mbps per connection per carrier.

Thats all I can make out from what we have been told.

To get the server put into noSLA mode you will have to contact OVH but if your overall bandwidth is less than 101Mbps then you will be fine in SLA. If you continually go over 101Mbps or sustain 101Mbps+ for long periods then they will move you to noSLA.

[BELLonline]

If someone has quite a few servers and most are using only a small amount of bandwidth and one is using a lot (about 50Mbit/s), is it possible to put the one server in to noSLA mode to keep the others in SLA mode?

I was just thinking that it would be good because that way the bandwith on the others is not affected by one high usage server.

Also, can we please clear up what exactly noSLA is? are servers capped at 20Mbit/s? or are they restricted per connection? or per carrier? - there are very mixed messages in this forum, and the definition of noSLA seems very inconsistent.

thanks