OVH Community, your new community space.

Failover IP not resolving

15-06-2009, 11:24
Server name?

If you need help from the UK support on this forum, you must always provide a minimum of information (server name, nic-handle, etc...)!!

15-06-2009, 01:29
No support on a Sunday. Sunday is a day of rest.

14-06-2009, 15:41
Is it worth calling the UK support or waiting for the french to reply to the ticket I opened (it was a 12h critical ticket, and 16 hours later and no reply)? No support on a sunday????

Seedbox Paradis
14-06-2009, 14:50
Support is closed today, call them first thing tomorrow morning and they'll tell you what's up.

14-06-2009, 12:50
Randomly starting yesterday my UK Failover IP that was assigned to my server stopped reaching my server with 100% traffic loss.

I've checked the server incase it was a software problem, but the network configuration has been untouched and still correct.

Anyone else ever had this problem? It led to my site being down for hours until i got home and switched it back to the primary french IP (which is really bad for SEO). I put in a critical ticket to OVH which is suppose to be answered in 12 hours though I doubt it would be.