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VirginMedia Traceroutes Needed!


freshwire
29-07-2009, 16:10
Yes cable is nice pings especially when its working well

gigabit
29-07-2009, 16:09
makes cable look so nice, I get about 40ms using good old ADSL (Sky). On the plus side we're getting 17.5 meg but only paying for 16

freshwire
29-07-2009, 16:07
As you can see my first hop is accouting for most of the extra.

6-7 ms more than Andy's first hop.

1 11 ms 11 ms 10 ms leic-cmts-15-lback-20.network.virginmedia.net [86.9.172.1]
2 11 ms 7 ms 8 ms leic-t3core-1a-ge-300-2234.network.virginmedia.net [82.3.33.73]
3 10 ms 11 ms 11 ms lee-bb-a-as8-0.network.virginmedia.net [213.105.172.17]
4 12 ms 11 ms 11 ms man-bb-b-as3-0.network.virginmedia.net [213.105.175.142]
5 18 ms 19 ms 19 ms tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
6 18 ms 29 ms 16 ms sw1.tc.lon.ovh.net [195.66.224.220]
7 19 ms * * 20g.rbx-1-6k.routers.chtix.eu [91.121.131.13]
8 26 ms 23 ms 23 ms rbx-53-m1.routers.chtix.eu [91.121.130.31]
9 18 ms 19 ms 19 ms myxcp.net [91.121.175.121]
We think it might be to do with the downstream power level being too high to my modem. I won't ring virgin yet since I should be trying to get 50 meg again soon. They can sort it then.

Andy
29-07-2009, 16:02
Tracing route to abyssunderground.co.uk [91.121.17.201]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wan.router.andrewwhyman.com [192.168.1.1]
2 4 ms 4 ms 4 ms 10.156.136.1
3 3 ms 3 ms 5 ms midd-cam-1a-ge81.network.virginmedia.net [213.106.239.177]
4 5 ms 4 ms 4 ms midd-t3core-1a-ae2-0.network.virginmedia.net [195.182.176.101]
5 4 ms 4 ms 4 ms lee-bb-a-as5-0.network.virginmedia.net [213.105.75.45]
6 33 ms 8 ms 7 ms man-bb-b-as3-0.network.virginmedia.net [213.105.175.142]
7 11 ms 14 ms 19 ms tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
8 12 ms 16 ms 12 ms sw1.tc.lon.ovh.net [195.66.224.220]
9 21 ms * 14 ms 20g.rbx-1-6k.routers.chtix.eu [91.121.131.13]
10 15 ms 13 ms 17 ms rbx-4-m1.routers.ovh.net [213.251.191.7]
11 15 ms 16 ms 24 ms abyssunderground.co.uk [91.121.17.201]

Trace complete.
There is my trace.

And my ping...

Ping statistics for 91.121.17.201:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 16ms, Average = 14ms

freshwire
29-07-2009, 16:02
My wifi/router ping is always < 1ms. The first hop on my traceroutes is local UBR.

Euan
29-07-2009, 13:11
24ms from Scotland.

Andy
29-07-2009, 13:09
I noticed my wifi added a good 10ms to my pings, because of the encryption etc it has to deal with. Ethernet, which my server is on, can reach my OVH dedi in 9ms

DedicatedPros
29-07-2009, 10:43
Quote Originally Posted by monkey56657
Most of the extra is on the first hop so not much OVH can do
I get the same thing, my router eats up my miliseconds I should see if I get speed it up by connecting via an ethernet cable to the router, hopefully it'll speed things up as I can't connect directly

freshwire
29-07-2009, 02:35
Quote Originally Posted by oles@ovh.net
monkey56657 a écrit:
>
> Speed looks great thanks
>
> Now if only my connection didn't have such lag. Twice the pings that
> Andy gets...But that isn't something OVH can help.


send here the traceroute
Most of the extra is on the first hop so not much OVH can do

oles@ovh.net
28-07-2009, 19:26
monkey56657 a écrit:
>
> Speed looks great thanks
>
> Now if only my connection didn't have such lag. Twice the pings that
> Andy gets...But that isn't something OVH can help.


send here the traceroute


freshwire
28-07-2009, 18:21
Speed looks great thanks

Now if only my connection didn't have such lag. Twice the pings that Andy gets...But that isn't something OVH can help.

Andy
28-07-2009, 17:14
Quote Originally Posted by oles@ovh.net
Andy a écrit:
>
> Whatever you techy guys did, you fixed it!
>
> 1.1MB/s solid through LINX on 1 thread


http://travaux.ovh.com/?do=details&id=3275

we will upgrade linx 226 to 2x10G, then 224 to 2x10G (but there is no more
capacity on Linx).
That's good to know Oles, thank you. Lets hope Virgin do the same if their LINX connection is approaching its limit.

oles@ovh.net
28-07-2009, 17:12
Andy a écrit:
>
> Whatever you techy guys did, you fixed it!
>
> 1.1MB/s solid through LINX on 1 thread


http://travaux.ovh.com/?do=details&id=3275

we will upgrade linx 226 to 2x10G, then 224 to 2x10G (but there is no more
capacity on Linx).


Myatu
28-07-2009, 16:37
That's pretty cool I'm quite suprised at VirginMedia and impressed with OVH for getting this resolved. "AB" at @VirginMedia (twitter) certainly held to his promise, which with most other companies you have to take with a huge block of salt.

... So who has a game server up?

Andy
28-07-2009, 16:30
It looks like the situation is resolved for now, linx 226 was saturated and Virgin were lacking capacity.
Just got this from Neil via e-mail, so it looks like everything is good to go for now!

Persistence brings a great outcome

Andy
28-07-2009, 16:00
Still full speed!

Neil
28-07-2009, 15:51
Excellent, but keep us posted on it.

Andy
28-07-2009, 13:39
Getting a nice 1MB/s here too, so pretty much maxed out (single thread too)

pete_w
28-07-2009, 13:02
Speeds are maxed out for me to my server atm and pings much faster than before.

Neil
28-07-2009, 12:52
Let us know how it is today please.

Andy
28-07-2009, 01:36
Quote Originally Posted by monkey56657
Don't get carried away yet. It is far out of peak hours so the load is less.
That maybe true but someone was messing with the routing and the second they did, it got better.

freshwire
28-07-2009, 01:11
Don't get carried away yet. It is far out of peak hours so the load is less.

Andy
28-07-2009, 00:29
Whatever you techy guys did, you fixed it!

1.1MB/s solid through LINX on 1 thread

freshwire
28-07-2009, 00:21
My route just reverted back to what it was. And now its back to linx again. It seems to want to go both ways. Either that or I'm experiencing some live testing lol.

Neil
27-07-2009, 23:21
Well we are still looking into it, but it appears to be another Virgin problem, we will see what we can do.

Andy
27-07-2009, 22:53
Quote Originally Posted by monkey56657
I run the hosting backup but using rsync. Surely syncback isnt downloading it all. My syncback setup is incremental.
I used to use rsync as well, but its speed was 0.5Mbps no matter what route it took. Its an awful protocol.

This 30GB odd is because I haven't backed up this particular data set for a while. My daily backups amount to a total of about 1GB.

freshwire
27-07-2009, 22:51
I run the hosting backup but using rsync. Surely syncback isnt downloading it all. My syncback setup is incremental.

Andy
27-07-2009, 22:30
Problem is, my backups are done via FTP (SyncBackSEPro) and it only has capabilities for single thread FTP backups. I have one running now and its going at 330KB/s... Normally I would get 880KB/s to 1MB/s. When you have 33GB to backup that makes on hell of a difference. Neil is onto the problem anyway and he has my full co-operation on doing traceroutes, pings, speedtests, etc.

DedicatedPros
27-07-2009, 22:22
True, but I always use a multithreaded client for FTP, and when I connect via a good connection (ie more than 2Mbps which is what I have now) I use IDM which is the shiznit

freshwire
27-07-2009, 19:06
Indeed I need to use 4 connections to get full speed. 1 is a hell of a lot better.

Andy
27-07-2009, 17:27
Because not all software supports multiple threads for single files, like generic HTTP or FTP connections. You need a download manager to split the file to multiple threads.

DedicatedPros
27-07-2009, 17:21
Why not use multi threaded connections

It may just be that people found out about the route change and are peering like crazy

Euan
27-07-2009, 17:20
Ouch... yes indeed. I used to max out my connection at 2.6mb/s and now hitting a measly 500kb/s

100MB_zero.bin 583.4 kB/s - 13.4 MB of 100 MB

This is during a non-peak time also.

Andy
27-07-2009, 17:14
I'd love to say another thank you, but I'm afraid I can't. Since the change over this morning, my downloads are slower than before. Pings are great, but downloads are less than half the speed they were through Frankfurt...

Normally I would get 1.0MB/s on my 10Mbps line with a single thread.
Now I am getting 450KB/s or so single thread, AND it keeps stuttering too. E.G split second pauses as if the traffic is interrupted.

Is this normal after a significant route change? Do we need to let it "fine tune" itself or what? As much as I love being routed through LINX, I would much rather have the speed than the great ping at this point in time...

Myatu
27-07-2009, 15:15
Awesome Had to say a thank you to AB @virginmedia !

Andy
27-07-2009, 12:18
Yay!

1 1 ms 1 ms 1 ms wan.router.andrewwhyman.com [192.168.1.1]
2 9 ms 7 ms 10 ms 10.156.136.1
3 8 ms 11 ms 9 ms midd-cam-1a-ge81.network.virginmedia.net [213.10 6.239.177]
4 8 ms 7 ms 7 ms midd-t3core-1a-ae2-0.network.virginmedia.net [19 5.182.176.101]
5 10 ms 10 ms 11 ms lee-bb-a-as5-0.network.virginmedia.net [213.105. 75.45]
6 14 ms 16 ms 15 ms man-bb-b-as3-0.network.virginmedia.net [213.105. 175.142]
7 53 ms 20 ms 20 ms tele-ic-3-ae0-0.network.virginmedia.net [212.43. 163.70]
8 22 ms 24 ms 21 ms sw1.tc.lon.ovh.net [195.66.224.220]
9 * * 25 ms 20g.rbx-1-6k.routers.chtix.eu [91.121.131.13]
10 25 ms 27 ms 28 ms rbx-4-m1.routers.ovh.net [213.251.191.7]
11 25 ms 26 ms 23 ms abyssunderground.co.uk [91.121.17.201]

oles@ovh.net
27-07-2009, 12:16

the peering with virgin is up thought Linx.


zigzag
23-07-2009, 01:37
Tracing route to ovh.co.uk
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 * * * Request timed out.....
30 * * * Request timed out.



Virgin media are flipping useless, they had regular issues with the host I was with before OVH and I would have to spend days at a time using a proxy to access my sites. So far with OVH it's been ok or I've just been lucky.

gigabit
19-07-2009, 14:15
This is what makes OVH so great

Andy
19-07-2009, 13:07
Quote Originally Posted by oles@ovh.net
Andy a écrit:
>
> We can keep dreaming...


keep contacting them. I got 2 emails this week to talk
about the peering with Virgin. I believe it was because
some customers contacted Virgin's support.

The problem is very easy and it takes 5 minutes to resolv
it. Just the question to get the right person in Virgin.
Thank you oles, we will keep doing that. Maybe we will get this worked out after all!

oles@ovh.net
19-07-2009, 10:10
Andy a écrit:
>
> We can keep dreaming...


keep contacting them. I got 2 emails this week to talk
about the peering with Virgin. I believe it was because
some customers contacted Virgin's support.

The problem is very easy and it takes 5 minutes to resolv
it. Just the question to get the right person in Virgin.


Andy
17-07-2009, 12:03
We can keep dreaming...

If they used LINX then it would be even better. It's peering after all, costs nothing, and it's also closer to roubaix than going via Frankfurt.

Myatu
17-07-2009, 12:01
Quote Originally Posted by Andy
What is wrong with using AMSIX for everyone? It provides a better speed.
Well, why be simple if you can be difficult Anyway, no takers yet on contacting the senior PM, so I guess for now it'll have to stay the way it is.

Andy
16-07-2009, 17:07
What is wrong with using AMSIX for everyone? It provides a better speed.

Myatu
16-07-2009, 13:17
Right, got an update on this one.

Short story: They still use AMSIX, but it depends where in the country you live.

The longer story: They'd like to get this sorted but I've got too many things on my hand right now (and I'd like to see this resolved for you guys

If someone here is willing to sit on the phone with them / e-mail them and walk through the issues you're experiencing regarding the latencies / speeds between your Virgin Media BB connection and OVH, then send me a quick e-mail to myatus@gmail.com.

I'll pass your name and e-mail address on to the senior product manager at Virgin Media, and ask him to continue this with you. I will also send you a snippet of the last conversation I had with him so you know what's going on.

It's a bit weird doing it this way, I'm sure, but it is to avoid any privileged / confidentiality issues that may arise if I were to simply forward you all the conversations and contact details I had so far. Privacy laws, eh?!

Myatu
16-07-2009, 00:35
Thanks. I've sent them up to Virgin Media just now. I hope this will result in an action.

Andy
15-07-2009, 22:34
Quote Originally Posted by rickyday
Here you go

Looks like im being routed through Amsix unless im missing something here?
You are, so you're lucky.

freshwire
15-07-2009, 22:32
LEICESTER TO OVH

Code:
 1  leic-cmts-15-lback-20.network.virginmedia.net (86.9.172.1)  10.903 ms  10.938 ms  10.955 ms
 2  leic-t3core-1a-ge-300-2233.network.virginmedia.net (82.3.33.69)  10.821 ms  10.820 ms  10.837 ms
 3  lee-bb-a-so-120-0.network.virginmedia.net (213.105.172.17)  13.398 ms  13.499 ms  13.788 ms
 4  lee-bb-b-ae0-0.network.virginmedia.net (62.253.187.186)  13.698 ms  13.750 ms  13.751 ms
 5  nth-bb-a-as0-0.network.virginmedia.net (213.105.175.133)  14.792 ms  14.876 ms  14.915 ms
 6  fran-ic-1-as0-0.network.virginmedia.net (62.253.185.81)  30.966 ms  27.850 ms  27.874 ms
 7  * * *
 8  * * *
 9  10g.rbx-2-6k.ovh.net.ovh.net (91.121.131.74)  78.271 ms * *
10  rbx-53-m1.routers.chtix.eu (91.121.130.159)  32.896 ms  33.223 ms  33.031 ms
11  sv3.myxcp.net (87.98.254.121)  32.819 ms  31.506 ms  31.739 ms
OVH TO LEICESTER

Code:
 1  rbx-53-m2.routers.ovh.net (91.121.175.252)  0.239 ms  0.300 ms  0.361 ms
 2  91.121.130.1 (91.121.130.1)  0.555 ms * *
 3  40g.ams-1-6k.routers.ovh.net (213.251.130.66)  5.401 ms * *
 4  mpr1.ams1.nl.above.net (195.69.144.122)  5.711 ms  5.594 ms  5.732 ms
 5  213.152.245.50 (213.152.245.50)  14.807 ms  14.686 ms  14.724 ms
 6  nth-bb-b-so-230-0.network.virginmedia.net (213.105.175.138)  22.837 ms  22.951 ms  22.893 ms
 7  leic-t3core-1b-so-000-0.network.virginmedia.net (213.105.172.42)  21.941 ms  21.806 ms  21.792 ms
 8  leic-cmts-15-gigaether-151.network.virginmedia.net (82.3.33.194)  24.612 ms 
leic-cmts-15-gigaether-141.network.virginmedia.net (82.3.33.198)  25.242 ms
leic-cmts-15-gigaether-151.network.virginmedia.net (82.3.33.194)  24.646 ms
 9  * * *
10  * * *
11  * * *
12  * * *

rickyday
15-07-2009, 22:27
Here you go

1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 7 ms 7 ms 7 ms heme-cmts-10-lback-2.network.virginmedia.net [81.104.40.1]
3 8 ms 7 ms 7 ms lutn-t3core-1a-ge-300-2548.network.virginmedia.net [80.4.221.85]
4 6 ms 7 ms 7 ms pop-bb-a-as5-0.network.virginmedia.net [213.105.175.149]
5 15 ms 15 ms 15 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
6 20 ms 19 ms * amsix.routers.ovh.net [195.69.145.231]
7 24 ms 33 ms * 40g.rbx-2-6k.routers.chtix.eu [91.121.131.9]
8 23 ms 23 ms 23 ms rbx-51-m1.routers.chtix.eu [91.121.130.153]
9 25 ms 23 ms 23 ms xxxxxx.co.uk [91.121.xxx.xxx]
Looks like im being routed through Amsix unless im missing something here?

Andy
15-07-2009, 17:51
1 2 ms 1 ms 1 ms xxx.xxx.com [192.168.1.1]
2 9 ms 7 ms 7 ms 10.156.136.1
3 6 ms 7 ms 8 ms midd-cam-1b-ge81.network.virginmedia.net [213.106.239.237]
4 7 ms 11 ms 7 ms midd-t3core-1b-ae2-0.network.virginmedia.net [195.182.176.117]
5 41 ms 18 ms 17 ms man-bb-b-as6-0.network.virginmedia.net [213.105.75.49]
6 27 ms 21 ms 34 ms nth-bb-a-as3-0.network.virginmedia.net [213.105.64.21]
7 42 ms 35 ms 37 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
8 * * * Request timed out.
9 53 ms * 44 ms 20g.fra-5-6k.routers.chtix.eu [91.121.131.69]
10 46 ms * 44 ms 10g.rbx-2-6k.ovh.net.ovh.net [91.121.131.74]
11 40 ms 54 ms 40 ms rbx-4-m1.routers.chtix.eu [213.251.191.135]
12 51 ms 42 ms 40 ms xxx.co.uk [91.121.17.xxx]
Middlesbrough to OVH

Euan
15-07-2009, 17:33
Code:
2     9 ms     7 ms     7 ms  94-173-0-1.cable.ubr27.sgyl.blueyonder.co.uk [94.173.0.1]
3     9 ms     7 ms     7 ms  osr01edin-ge128.network.virginmedia.net [81.97.48.209]
4   112 ms    80 ms    16 ms  man-bb-a-ae1-0.network.virginmedia.net [195.182.178.90]
5    14 ms    15 ms    16 ms  man-bb-b-ae0-0.network.virginmedia.net [62.253.187.178]
6    21 ms    77 ms    18 ms  nth-bb-a-as3-0.network.virginmedia.net [213.105.64.21]
7    37 ms    36 ms    36 ms  fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
8     *        *        *     Request timed out.
9    40 ms    54 ms     *     20g.fra-5-6k.routers.chtix.eu [91.121.131.69]
10     *      223 ms    39 ms  10g.rbx-2-6k.ovh.net.ovh.net [91.121.131.74]
11    38 ms    72 ms    40 ms  rbx-31-m1.routers.chtix.eu [213.251.191.216]
Here is mine, from Edinburgh Scotland.

Myatu
15-07-2009, 16:13
Hello Everyone!

If you have *RECENT* traceroutes from your VirginMedia connection to OVH, could you please add them here as a reply? (You may remove the first and last hops to protect your privacy). I'll be sending them up to VirginMedia for analysis (See this post)...