hi - This is not a moan because my server isnt ready yet, more of a clarification on terms on the ovh.co.uk website and a note for other potential customers.
I decided to buy a dedicated server last night, the ovh.co.uk website said
33 servers available within 1 hour
13 servers available within 72 hours
Cool - ill have my server up and running in no time, so i ordered and paid by debit card (because ovh.co.uk said 'instant activation' if pay by debit card) - even better, ill 100% have my server within the hour.
A few mins later I received an email saying order placed and payment received, along with a page to check my order progress.
I have been given a server hostname (which resolves to an IP) - so I thought, cool, the hardware has been assigned and they are installing the OS.
When I open a SSH to the server im prompted for login info .. so I think "cool, they will email this any minute"
Anyway, almost a day has passed and my 1 hour server isnt available. I emailed support and was told it can take 72 hours ..
My question and I realise this is only community support is
1 - why do ovh say they have X amount of servers to be setup within 1 hour when this doesnt seem to be correct, am i misunderstanding it?
Just seems to me like they got me all excited about getting my hands on a new box quick just to have me wait longer than they said before i ordered. Also, the hardware is obv connected and a hostname assigned, so im guessing its waiting on someone installing the OS .. so there is no delay in availability.
Meh- Im happy to wait 72 hours, but for future buyers who fall in the 'setup in 1 hour and instant activation if you pay by Debit card' - be careful and dont sit up preparing all your 'install and secure freebsd notes' just to go to bed disappointed.
To be honest - its better to give customers realistic expectations about setup time up front, not advertise something then hide real setup times in small print.