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Misleading and Deceptive Marketing Practices


RapidSpeeds
15-12-2009, 10:56
not bad lol

slayer2005
15-12-2009, 03:05
Quote Originally Posted by monkey56657
I dno. I can't click on sign up. It doesn't work

lol

freshwire
15-12-2009, 02:18
Quote Originally Posted by DigitalDaz
Thats better! Maybe they will give you a job
I dno. I can't click on sign up. It doesn't work

DigitalDaz
15-12-2009, 01:28
Thats better! Maybe they will give you a job

unclebob
15-12-2009, 00:06
For those of you who love pictures, here are my proposed changes:



...Who says unemployment isn't fun?

Razakel
11-12-2009, 17:59
Quote Originally Posted by IainK
Imo I don't mind paying the £15/month for extra IPs, it's better than £1/month/IP, but I don't think paying £99 setup for 32 is acceptable. I think it should be £99 setup for 64+
I think a mix of both would be better.

Say, you can buy 15 more IPs for £1 a month, then charge either a setup fee or a monthly fee for a RIPE block.

What work is there for OVH to actually do that isn't automated?

IainK
11-12-2009, 11:28
Imo I don't mind paying the £15/month for extra IPs, it's better than £1/month/IP, but I don't think paying £99 setup for 32 is acceptable. I think it should be £99 setup for 64+

RapidSpeeds
11-12-2009, 09:44
After already paying over-the-odds for your RIPE IP BLOCK, The £15 + VAT a month for the use of your own IPs is shocking.. Never seen anything like that anywhere.

IainK
10-12-2009, 20:21
To be fair every company offering 'unlimited' bandwidth hits a point where unlimited no longer means truly unlimited. OVH managed to do so longer than I had expected. Now they are pulling a move most of the others in the industry have already pulled.

Razakel
10-12-2009, 20:10
Have to agree here. Especially regarding IPs.

Please don't go the Ryanair route, OVH. I don't want you to sell me a ****ing scratchcard when I try and renew my server. :P

Andy
10-12-2009, 19:43
To add to my agreeing on this, I can accept perhaps one or two being extended with more information by means of * and the extra notes, but not close to half a dozen or more in this case.

For bandwidth, it should clearly state "100Mbps for 3TB then 10Mbps un-metered", then * for "To return to 100Mbps, purchase more bandwidth xTB for £xx".

Kimsufi is for personal use, and personal use means the person running it may not have experience in what to look for when buying a server. True a regular person will never use more than 3TB but that's not the point. It's all about making the user aware of what they're buying or they could easily be reported to the advertising standards agency. While they might say "it's fine, it's stated on the page" you could protest and say it's not clear enough to the average user.

MicroChip123
10-12-2009, 19:09
Agree on all of them.

Andy
10-12-2009, 18:19
Agreed with all points above...

gigabit
10-12-2009, 00:32
Maybe they need to stop adding costs everywhere and take a step back and look at the general overview of everything... Somethings are just confusing and/or stupid.

Rilly
10-12-2009, 00:31
i agree - and I agree even more that charging a setup fee PLUS 15/month for professional use is just a way to double charge customers

unclebob
10-12-2009, 00:01
I think OVH would benefit from being more open about the costs involved with servers on the Kimsufi range. Admittedly, it's all there if you follow the plethora of asterisks, but it's not exactly clear...

Set up fee: "Offers *"
(Translation: £49.99+VAT unless you pay for an entire year in advance.)

Availability: "1H: 36, 72H: 3"
(Seems to have very little bearing on when you get your server.)

Traffic /month: "Unlimited*"
(Translation: 3TB then 10mbps or £14.90+VAT per additional 2TB @ full speed.)

Guaranteed bandwidth: "1 Gbps ***"
(Translation: only if you pay the £15+VAT "professional use" monthly fee as well as an additional £10+VAT /month charge)

It would also be nice to see the price inclusive of VAT alongside the ex. VAT price, like on the French site, or even to be able to switch between inclusive and exclusive VAT.

(Also, I'd love to be able to get an IP block without paying the "professional use" fee, since there is no ongoing monetary cost to OVH for IPs. Nothing deceptive or misleading here, but I feel £15 /month as well as a set up fee is excessive.)

I'm starting to think OVH has become the Ryanair of hosting.