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Support 2010 ...


RapidSpeeds
30-12-2009, 20:23
....

MicroChip123
30-12-2009, 19:32
Hello,
As previously announced, our media is now moving in
version "Support 2010. Ie it will ensure
service during a time range much higher,
in several languages and with a larger service.

Ovh offers 3 media:
- Name:
- Questions on the choice of service,
- Board
- Technical:
- Questions about the use of purchased services
- Customer training on the use of the service
- Incident:
- Dysfunction Service
- Failure
- Bug

Commercial
----------
At the level of commercial support, we will develop the service
service to GS (Global Solutions) with an accompanying
complex projects through the services of the bay virtual
the cluster, the firewall, VPN and storage.

Technical
---------
Technical support will change the current month of January with
a service "managed" 24/24 (fee required). If you do not want (more)
address the management server and your infrastructure
Ovh can take everything and manage everything for you 24/24. In this
cases, you lose access to the root servers and the SLA is
sets together.

Incident
--------
The service reporting and incident management with expanded
new languages (beta here). The aim of the service is to create
the trouble tickets and then to push the resolution
problems internally between different departments such as data center,
the dev, the admins, the various product teams.
Here are no phones to create and track trouble tickets:
EN: 00 33 974531323
FROM: 00 49 6813720422
PL: 00 48 717182370
IT: 00 39 0247921106
ES: 00 34 902906033
UK: 00 44 02033842356
Ticket System Incident is the same as via the Web.

Regards
Octave
....

oles@ovh.net
30-12-2009, 19:00
Hello

As previously announced, our support is now moving to the "Support 2010" version, ie.: it will ensure higher support availability, in many languages with a greater service.

Ovh offers 3 types of support->

Commercial,
- Questions on the choice of service,
- Advice

Technical:
- Questions about the use of purchased services
- Customer training on the use of the service

Incident:
- Service Interruptions
- Failure
- Bug

Commercial
----------
At the level of commercial support, we will develop a GS (Global Solutions) service that assists with complex projects across services such as virtual racks, clusters, firewalls, VPN and storage.

Technical
---------
Technical support will change during the month of January with a 24/7 "managed" service (fee required). If you do not wish (anymore)
to manage your server and infrastructure, Ovh can take on everything and manage everything for you 24/7. In this case, you will lose root access to the server(s) and the SLA is set together.

Incident
--------
The service of reporting and managing incidents has expanded with new language options (beta here). The aim of the service is to create incident tickets and then to push for a resolution to the problem internally between different departments such as the data center, developpers, admin and the various product teams.

Here are the phone numbers to create and track incident tickets:
FR: 00 33 974531323
DE: 00 49 6813720422
PL: 00 48 717182370
IT: 00 39 0247921106
ES: 00 34 902906033
UK: 00 44 02033842356
This incident ticket system is the same as the current Web system.

All the best

Octave