Originally Posted by
Marks
what the T&C refer to contact by email on changes to your particular server (i.e.: we ever have to change the hardware,...). In that case, you'd be contacted.
It doesn't apply to just someone's particular server. What I quoted was
"The Supplier reserves the right at any time and from time to time to amend, improve or correct the Services, Software and/or Hardware (or any part thereof)" and came directly from the
General T&C's, not the special conditions specific to dedicated servers; So that particular paragraph applies to
all OVH's services, software and hardware that the customer has agreed to use.
Also, the additional traffic is not a new product, but an existing one that also forms an integral part of other existing services/products/hardware (in other words: OVH cannot sell traffic as a stand-alone product), so you "amdend, improve or correct"-ed a product.
But regardless of all that, it's boils down to customer courtesy and the solution is really easy to solve: A 30-day notice period. That's all. It gives you and the other branches time to translate Oles' message, get yourself updated on the new changes and plenty of time to send out e-mails to the customers. Honestly, is that such a high price to pay for keeping people happy?